Auto populate user details based on a question

[CarolMa6]

Hi, 

Some help please not sure what am i missing here either of the user details are not populating at all. 

These are the variables i created: 

script include i created: 

Catalog client script

Regards 

CarolMa

[Chaitanya ILCR]

Hi @CarolMa6 ,

update the 13 line the client script

 replace sysparm_userID with sysparm_user

if you still facing the issue please copy paste the scripts here

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[CarolMa6]

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue == '') {

        return;

    }

}

var requestor = g_form.getValue('request_for_you');

if (request_for_you == 'Yes') {

    var userID = get.userID;

    var ga = new GlideAjax('SARBGetUserDetails');

    ga.addParam('sysparm_name', 'getUserDetails');

    ga.addParam('sysparm_user', userID);

    ga.getXMLAnswer(function(response) {

        var UserDetails = JSON.parse(response);

        g_form.setValue('name', UserDetails.userName);

        g_form.setValue('p_number', UserDetails.pNumber);

        g_form.setValue('department', UserDetails.department);

        g_form.setValue('line_manager', UserDetails.managerName);

    });

    //g_form.setValue('name', userID);

} else if (requestor == 'No') {

    g_form.setValue('name', "");

    g_form.setValue('p_number', "");

    g_form.setValue('department', "");

    g_form.setValue('line_manager', "");

}

//Type appropriate comment here, and begin script below

var SARBGetUserDetails = Class.create();

SARBGetUserDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getUserDetails:function(){

        var note = "";

        var srn = this.getParameter("sysparm_user");

        var ast = new GlideRecord("sys_user");

        ast.addQuery("sys_id", srn);

        ast.query();

        if (!ast.hasNext()){

            gs.addInfoMessage("P/C num ber does not exist, please provide the corect one.");

        } else {

            while (ast.next()) {

                var UserDetails = {

                    "Name": ast.name.getValue(),

                    "P-Number": ast.user_id.getValue(),

                    "Department": ast.department.getValue(),

                    "Line Manager": ast.manager.getValue(),

                };

                gs.addInfoMessage('Test:' +UserDetails);

                return JSON.stringigy(UserDetails);

            }

        }

    },

    type: 'SARBGetUserDetails'

});

[Chaitanya ILCR]

Hi @CarolMa6 

change the client script  as below

what's get.getUserID? logged in user id?

 function onChange(control, oldValue, newValue, isLoading) {
     if (isLoading || newValue == '') {
         return;
     }

     var requestor = g_form.getValue('request_for_you');

     if (request_for_you == 'Yes') {
         var ga = new GlideAjax('SARBGetUserDetails');
         ga.addParam('sysparm_name', 'getUserDetails');
         ga.addParam('sysparm_user', g_user.getUserID());
         ga.getXMLAnswer(function(response) {
             var UserDetails = JSON.parse(response);
             g_form.setValue('name', UserDetails.userName);
             g_form.setValue('p_number', UserDetails.pNumber);
             g_form.setValue('department', UserDetails.department);
             g_form.setValue('line_manager', UserDetails.managerName);
         });
     } else {
         g_form.setValue('name', "");
         g_form.setValue('p_number', "");
         g_form.setValue('department', "");
         g_form.setValue('line_manager', "");
     }
 }

use this script include if department and line_manager are string variables

 var SARBGetUserDetails = Class.create();
 SARBGetUserDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {

     getUserDetails: function() {

         var ast = new GlideRecord("sys_user");
         if (ast.get(this.getParameter("sysparm_user"))) {
             var UserDetails = {
                 "userName": ast.getValue('name'),
                 "pNumber": ast.getValue('user_name'),
                 "department": ast.department.getDisplayValue(),
                 "managerName": ast.manager.getDisplayValue(),
             };
             return JSON.stringify(UserDetails);
         }
     },
     type: 'SARBGetUserDetails'
 });

if they are reference variables

use

 var SARBGetUserDetails = Class.create();
 SARBGetUserDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {

     getUserDetails: function() {

         var ast = new GlideRecord("sys_user");
         if (ast.get(this.getParameter("sysparm_user"))) {
             var UserDetails = {
                 "userName": ast.getValue('name'),
                 "pNumber": ast.getValue('user_name'),
                 "department": ast.getValue('department'),
                 "managerName": ast.getValue('manager'),
             };
             return JSON.stringify(UserDetails);
         }
     },
     type: 'SARBGetUserDetails'
 });

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[CarolMa6]

Yes, getUserID is the logged in user id? something is wrong there. It's not populating the logged in user details.