Is there a way to bring overview and findings field in servicenow sow workspace

[Debasis Pati]

Hello Everyone,

If i navigate to the view workbench ui action for resolved major incidents it takes me the workbench where i can see overview and findings field but if i see in service operation workspace i could not find those two fields is there a way i can add if yes how and if it is just hided by some small configuration it can be enabled to show on sow?
Please find the screenshots attached

@Ankur Bawiskar any idea?

[Dr Atul G- LNG]

Hi @Debasis Pati 

I installed MI in my PDI and tried replicating what you're looking for. It seems it's not easily possible.
As I mentioned earlier, workbench' is not a direct form or UI page, so it's tightly integrated—especially when it comes to use any field , at any other place.

Better log a now support case for this.

Alternatively, you can create a page in the SOW using UI Builder, but please note that this will be a customization and may increase technical debt.

[Ankur Bawiskar]

@Debasis Pati 

Seems you missed my below response.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Debasis Pati]

Hey Ankur,
I haven't missed your reply i wonder is there anything intentionally they hided by some configuration on the ui for those two fields.
I tried to find out if any but couldn't i am very new to ui builder.

Regards,
Debasis

[Ankur Bawiskar]

@Debasis Pati 

If they have added that component then it makes sense for them to show it.

I don't think they are hiding it conditionally.

Did you check the record page in UI builder?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Debasis Pati]

There is a post-incident report page i found and its an iframe.

Please check the attached screenshot