Is there a way to bring overview and findings field in servicenow sow workspace

[Debasis Pati]

Hello Everyone,

If i navigate to the view workbench ui action for resolved major incidents it takes me the workbench where i can see overview and findings field but if i see in service operation workspace i could not find those two fields is there a way i can add if yes how and if it is just hided by some small configuration it can be enabled to show on sow?
Please find the screenshots attached

@Ankur Bawiskar any idea?

[Ankur Bawiskar]

@Debasis Pati 

it looks to me that the tab in SOW is a page variant/component and you will have to add explicitly

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Debasis Pati]

Helo @Ankur Bawiskar ,

Thats a ui page seems if yes how i can add these two things.
One more thing why servicenow have done two different things?
for workbench it is added but not in the sow?

[Ankur Bawiskar]

@Debasis Pati 

Why it's not consistent -> ServiceNow can answer it best

yes in native it's a UI page but for SOW, you will have to create a variant and then add those 2 things and then add that in record page.

I am not well versed with Workspace.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Debasis Pati 

I’ve tried it on my end, and at this point, the only option is to log a new support case.