Is there a way to get SLA Breakdowns to work with past SLA data?

[D_ Barre]

I'm looking to use SLA Breakdowns on thousands of old records with older SLAs (all with metrics, etc., tracking assignment), but I can't figure out how to populate SLA Breakdowns with that old data. Is that even possible? Or do they only work with future SLAs?

[AshishKM · Accepted solution]

Hi @D_ Barre , 

The OOTB SLA calculation works on based on configured scheduled and other record level conditions. 

I don't see any option to break the completed SLA, but if you have updated SLA definitation then it will apply to new SLA instance.

-Thanks,

AshishKM

[AndersBGS]

Hi @D_ Barre ,

No, according to my knowledge their is not. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders