Is there a way to identify incidents which are created from Interaction Records?

[Smriti Rastogi]

There is a link on an interaction form called "Create Incident" .

Is there a way to identify all such incidents which are created from interactions?

[Aman Kumar S]

You have to refer to "interaction_related_record" table to figure out the association between Interaction and Incident and other task related records.

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Chhavi2810G]

But what is the primary key that is connecting the incident Table & Interaction Record table?

I am not able to fetch the records from Interactikon record table still.

[Chhavi2810G]

The Channel is editable hence cannot rely on it

[Sagar Pagar · Accepted solution]

Hi Smriti,

When Incident is created from Interaction 'Create Incident' link, Is there any configuration have done which updates Contact type/ Channel field on incident?

Or you can check the Parent field for the same.

Thanks,

Sagar Pagar