hello SN community,we currently have a CMDB with of course multiple classes, fed with many CIs (servers, apps, netgears, etc).In a new project, it is asked to have generic CIs, to be used in ticketing (incident, request)I'm not totally comfortable to...
I made some changes to a record producer update set in Dev yesterday and when I rolled it out to production the script was not the most current, and a second record producer I had created, and then inactivated, was active. Would someone help me under...
Hi,I'm Fairly new to service now and am learning as I go.I'm having issues with Change requests. I have added a group in the 'Approver list' and have made sure the members role have 'approver_user'. After the Change request is submitted for review, t...
Is there any way to disable "default view" of a form, instead of delete it from "Form Layout"?We found a bug that sometime the system takes 1-2 min to reload custom view.Any comments are greatly appreciated!
We have recently upgraded to Eureka. In our previous version (Calgary), I could easily generate a report for the no of license holders in Service Now. But with the upgrade, I am only able to view a pie chart of the Usage under System Security, but ca...
We have multiple change requests opened for the same project. This is due to the categories and approvals to be different based on the type of changes that are required. I know there is a tab for child incidents but cannot determine if a tab for ...
Could you someone give me more information regarding glideOverlay? I searched the wiki/forums/guru site and haven't seen anything on it.
The user is prompted to enter a date that is no more than a year from now. I need to check that the date is valid when it is entered. Is anyone working on something similar or has a script or business rule doing this already. This is on a service cat...
Hi All,For our internal Asset management purpose, we wants to use "ServiceNow". Our total users are 150. I would like to know, how much price it will be?As per some of sites, it costs 100$ per user per month, It translates 2,00,000$ per year. Is it...
End users are unable to see Knowledge articles which are submitted by ITIL users. Even When they try to search with Article number or article description getting "Your search - test - did not match any documents".RegardsAnkul Agrawal
Hi,I have developed a program to add an attachment to an incident, however it doesn't seem to work unless the user using the API has admin access.Following the guidance on AttachmentCreator SOAP Web Service - ServiceNow Wiki Quote:To create attachmen...
Incident Management has a two tier categorization. However, the organization I work for wants to add a third category. Has anyone implemented a third category in Incident Management? Adding a third tier can be a little messy and the list will grow lo...
Hello all,My company is currently in the process of implementing both ServiceNow and Apptio. I am looking to get as much information on the integration between the two as possible. With that being said, I was wondering if anyone knew of any good case...
Hi,We are looking to create asset records via a wizard so users have a nice pretty front end to play with - at the moment it's only passing basic info as we're testing the concept.Asset gets created via record generator in the wizard - not a problem ...
I have created a document in Managed Documents that is basically a form for a requester to fill out and return if a release is of a particular category (Enhancement). How would I go about generating an email (notification) from a release's work flo...
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