Where is Root Cause recorded in SN? Is there an ability to easily categorize / classify root causes for reporting purposes?
Where is Root Cause recorded in SN? Is there an ability to easily categorize / classify root causes for reporting purposes?
Forum Posts
Record Producer variables and Changes
We are starting to implement multiple record producers that create Changes. Each record producer asks the user to fill out different variables. The problem we are running into is that we do not want all of these different variables to appear on the p...
Resolved! "Import set not created, invalid target table" error when I create a new data source and try to run the load test records function.
Why would this be happening? I'm trying to import open incident records from my production SN instance to our development instance. I followed the steps in Importing from Another ServiceNow Instance - ServiceNow Wiki and I keep getting the above e...
Count of tickets reassigned from one group to other
Hi Experts,I wanted a report that will give me the count of incident ticket(based on the assignment group that we give) that are transferred from my group to some other groupFor example : How many tickets have come to Assignment group XYZ and transfe...
TinyMCE and base64 images in servicenow
Hi All,We will moving soon to the Fuji release.I had a quick question in regards to the way tinyMCE editor handles html data.Currently in eureka we use htmlArea editor which is of course old and not reliable. We have been using it because it allows u...
configuration data import
As part of starting Change Management, we are attempting to get server hardware items into ServiceNow.To start this I am taking Servers and have loaded a.csv file in and then built a transformation map, I've also added fields to the server form to ac...
Resolved! Automatically populate one variable on a Catalog item based on the value of another variable
Hi,I am currently working on a new catalog item to allow for users to submit requests for access to shared drives. We have the drive information stored in a table called Storage File Shares (cmdb_ci_storagefileshares). This includes the following...
Missing Workflo context - There are no workflow contexts for this document
Hi,My catalog item hanging with Work in progress state and the approval got triggered by workflow.But now when I try to view the workflow status it is showing the error There are no workflow contexts for this document.Actual situation, I ordered item...
Document Key and Record Internal Checkpoint
Hello,The sys_audit table has two fields "Document Key" and "Record Internal Checkpoint".I am trying to discover how I can leverage these to tie back to a particular CI.An example I was thinking was search sys_audit for a particular table name where ...
How to attach an email to an incident
Hi , I am working on incident,could anyone guide me regrding this.As an incident Analyst i would like to be able to attach an email to an incident as an attachment
Domain separation using company field
Hi,I have many years of BMC Remedy experience but I am new to ServiceNow and I am familiarizing myself with the product using the developer instance. I work for an MSP and currently we are looking into the possibility of using domain separation using...
Resolved! Mobile view HomePage
Hi Everyone,Servicenow ( Eureka) have provided a default homepage for Mobile view having Favourites/Tags/Recent items, Now we are looking towards customise it and adding more sections, Please let me if this possible and how ?Regards,bharat
Restrict or limit where a P1 or P2 incident can be assigned
As anyone restricted or limited where where p1 (critical) or p2 (high) incident can be assigned? We recently implemented incident sla, some groups are missing their slas because p1 or p2 incidents are being assigned to them and not contacted. We ...
Resolved! escaping special characters in search
My LDAP is occasioanlly putting some junk into my sys_user table. In particular it is inserting a carat (^) character every now and again.I was hoping to do a quick search for the carat (^) character but search won't do it, neither will the URL...
Resolved! In catalog, we want to set check box as true when condition is true
Below is the code for setting value.function onChange() { if (g_form.getValue('variables.UserType') == 'Terminal Server Users') { g_form.setValue('variables.OutlookEmail',true); g_form.setValue('variables.ServiceNowAccount',true); ...
