Is there a way to identify incidents which are created from Interaction Records?

Smriti Rastogi · ‎07-17-2022

There is a link on an interaction form called "Create Incident" .

Is there a way to identify all such incidents which are created from interactions?

Sagar Pagar · ‎07-17-2022

Hi Smriti,

When Incident is created from Interaction 'Create Incident' link, Is there any configuration have done which updates Contact type/ Channel field on incident?

Or you can check the Parent field for the same.

Thanks,

Sagar Pagar

The world works with ServiceNow

View solution in original post

Smriti Rastogi · ‎07-25-2022

Contact type will always be walk in