Is there a way to include variables when exporting a PDF of Request Item?

[Justin Leighton]

We have a complaint from auditors when we export direct RITMs to PDF that it doesnt show any catalog variables that are included in that request.

Is there a way to add this into the exported report, only for RITM reports?

[sachin_namjoshi]

Yes, you will have to report on sc_req_item table and include variables you want to export.

Use below to export variables with RITM 

https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/use/reporting/ta...

Regards,

Sachin

[Ankur Bawiskar · Accepted solution]

Hi Justin,

That's because catalog variables and their values are not stored at RITM table level

they are stored in this table "sc_item_option_mtom"

please check below links:

https://community.servicenow.com/community?id=community_question&sys_id=0ec387a5dbd8dbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=298dc32ddb9cdbc01dcaf3231f96...

other way is to inform users to use printer friendly version for pdf; this would work only when you open RITM in same page and not in new tab

open RITM and click on Gear icon select printer friendly version

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Justin Leighton]

Impressed how fast you helped. Thank you!

[DonovanO]

Very helpful thank you so much!