Is there a way to prevent a choice list from defaulting to the first item in the list?

[heidiyablonski]

Is there a way to prevent a choice list from defaulting to the first item in the list?

[Sharique Azim]

Hi Heidi,

You can set the default value to be none.

You need to go to field dictionary, select default ''dropdown with --none--' in choice under choice list specification.

Update the dictionary.

[Nia McCash]

If you're talking about a Service Catalog Item variable, then there should be a checkbox that says 'Include none' that you can check off to include the 'none' option so that the first choice isn't always selected.   In my instance, i see this checkbox in the 'Type Specifications' section of the form.

If you're talking about a field for a ServiceNow table, then the option is in the dictionary entry of the field.   RIght click on the field as an admin and click on 'Configure dictionary'.   Here's what it should look like:

[Srikanth Menava]

Hello Heidi

Right click on the field and go to configure dictionary, Make the default value to 'suggestion' as in the screenshot

so that you will get a bulb symbol as in the attached screenshot..

When you click on the bulb you will get al the choices in a list...

This might be the possible solution, (I found)

May be the other SN professional has a better answer,

Hit like/Answered or Endrosed depending on the impact of the answer.

[heidiyablonski]

I apologize, I mis-spoke. There are 2 fields, one is a Select Box and the other is a Lookup Select Box — not a choice list — the lookup table is sys_choice, but the fields are select box and lookup select box.

Then I see the light bulb

But my form still keeps selecting the first choices.