Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users + incident assignment group(only which group members have title as contrac...
Hi ExpertI have requirement to delete the Asset and not CI whenever Asset state is "Retired" and substate is "Delete". I have written a script for the same. However, it is deleting Asset as well as also deleting the CI. Please suggest what modificati...
Hello Team, Our requirement is to display the field value of a related list record using the 'Run Server Side' step. The provided code executes successfully during testing, but the output message is not displaying as expected, as shown in the attache...
Hi Folks,We are looking for a solution that allows us to retrieve details related to a Software Model from the alm_license table. Example: when users provide the Software Model details in a form, they should receive all associated information from th...
Hi EveryoneFor one User In Serviceportal when trying to open My Requets tab taking a long time(taking 2 minutes ) to load ,but coming back to My Incidents it is loading quickly. what we observed in this issue is impacted user is having an 800 + reque...
So, I have two Workflows that are giving me a headache. The second is a copy of the first. The first has one Version, Published, but when I open it, it shows "Published (checked out by [me])". Haven't figured out a way to do anything with this one....
HI, I need to link the existing record in location table to the new record when click on Insert & Stay. For instance, I have one record ABC and do little change in the fields then im doing Insert & stay. So now there is a new record ABC2. In that re...
Hi All, My customer wants a sync between operational status and instal staus for all the choice values present. Ex:If operational status changed to retired then install_status should get change to retired and vice versa If install status changes to I...
Does anybody know if you can change the order of the "emojis" in the survey template simile faces? Default is very dissatisfied to very satisfied. I would like them the other way around, from very satisfied to very dissatisfied. I found this artic...
Hi, In Dictionary entry of Author field in knowledge table under Default value tab the Dynamic Default was enabled and value is set as "Sender" . But due to some POC is disabled the checkbox and did my testing but when I was trying to enable the f...
I have a flow attached to catlog item. Whenever im trying to raise a catalog item, my flow executions show that 'Queued'. Please find the attached screenshot. Any help on the issue would be appriciated.
Hi,I am doing the modifications on the OOB service catalog request workflow. I removed price and group approval part from that. I created one catalog from the sc_cat_item table. Another one created from software model record using publish software to...
Please advise if I make someone a Business stakeholder can they view dashboards and if so what else does this role give them access to do? Thanks
Good afternoon.Last time, I had raised a ticket on how to create a Word Cloud Dashboard. Link is below for reference.Link: Solved: How to create a Word Cloud Dashboard from ts_query... - ServiceNow CommunityNow, the issue is, on a particular table, I...
Hi All, I am facing strange issue, i have created a schedule entries where i gave timings as 3 am to 6 am when i see from admin side it is showing 3 am and 6 am but when i see by impersonating and itil user it is showing as 2 am to 4 am. i don't unde...
