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How to create three RITM's in to one request

Hi, I have a offboarding catalog item so once i submit a ticket it should create three RITM's on the one request and map to respective three groups.Can anyone please help on this, It will be useful. Thanks!

mania by Tera Contributor
  • 671 Views
  • 7 replies
  • 0 helpfuls

Redirecting to incorrect view

Hi ,when a user (itil_admin) opens a record from incident table it’s not redirecting to default view. we don’t have views rules , and when I checked user preference it was selected to workspace view, but the user don’t have acces to switch views.

Community Alums by Community Alums  
  • 507 Views
  • 5 replies
  • 0 helpfuls

Issue related to KB article attachments

Hi All,Good day !! We are facing an issue in our customer production instance wherein there are some KB articles where there are huge number of attachments, like 90+ in total. What is happening is whenever we click on the tickbox beside the attachmen...

How to measure Incident deflection count using knowledge

We have a record producer which creates Incidents but before creating it will provide contextual search results. So how do we measure number of deflections happened with Knowledge articles meaning a user saw the knowledge article and did not proceed ...

inbound action is not working

Hi All, Kindly help me on resolved below issue.I have created inbound action by using that ritm request should be created, the issue is RITM ticket has been created but not tacking catalog item, I have mention correct sys_id, please let me know what ...

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Flow Actions script

Hi , I have created a inbound flow on reply of email need to create a record.subject line RE:I am trying to remove and store only a 10 digit number.below is my script storing in one field        i am getting below errorError: entered unreachable code...

Munny1 by Tera Expert
  • 363 Views
  • 2 replies
  • 0 helpfuls

Phone number validation

In catalog form. There is a field call phone number.User has to enter phone number in that field. And the phone number format is 123-456-7890.If user doesn't enter in any above format. It shows error.If user enters in above format . It needs to popul...

User_267 by Tera Contributor
  • 3122 Views
  • 6 replies
  • 0 helpfuls

"Catalogs" home page (catalogs_home) alternatives

Hi all, I'm wondering what others have done about the service catalog view (catalogs_home and other accompanying home pages) that displays on the standard Servicenow view. It's basic and fragile enough to cause me to wonder if I'm missing something w...

Beth11 by Giga Guru
  • 1221 Views
  • 4 replies
  • 2 helpfuls

How to get the related list for a UI action condition

There is a UI action which is on the two related list as they are on the same table. How to restrict it to one related list in serviceNow. We trying to get the related list name on the condition of the UI action

Nagasri by Tera Expert
  • 621 Views
  • 4 replies
  • 3 helpfuls