Hi Experts, On every update of worknotes in native UI, the same update is reflecting in service portal. The ask is to not show the worknotes updates in portal and keep only the additional comments there. I tried modifying existing ACL and able to h...
I have a defect to fix , the requirement is when the user is cancelling the change request in "New" state, the change request is moving to "Closed" state instead of "Cancelled". However, when the change is cancelled in any other state, it is moving t...
Hi, After submitting the request, I need to hide the variables that were not selected during submission. This should happen when the request is opened for viewing in portal, ensuring only the selected variables are visible. How can I achieve this ?...
Hello Everyone,I have a custom table present in related list. How can I provide user to insert a record in list view ?Currently user can add record by clicking on new button and can perform in line edit by double clicking but they can see Insert a ne...
Hello all. I successfully built a REST API POST query that creates an incident in the table. I put that as a step in an ATF test and sure enough, the test step passes. *But*, if the next step is a record query step (to validate that the record was in...
Below in use case.ref_auto_completer=none The history is hidden but it does not appear when I click on the magnifying glass in the reference item.What I want to do is to prevent the history from being displayed when I select a reference item. If you ...
Hello, I'd like to be able to make use of Response Templates on Incidents and Requests however we don't use Agent Workspace. I've gotten as far as the "Responses" button appearing on an Incident form when I've chosen the Incident table within my Res...
Hi all When I create a new Change Request from an Incident fields 'Short Description' and 'Description' are copied from Incident to Change. I suppose a mapping "from incident to change" is defined somewhere. I need to know where I can configure or ch...
Hello Community! We are integrating our ServiceNow instance with Intune application, https://www.servicenow.com/community/cmdb-forum/intune-integration-with-servicenow/m-p/2555215by following the above URL done the required part mentioned, can you pl...
Hi,I have created a survey when the state is closed for 3rd ticketEx: case1- state is closedcase2- state is closedcase3- state is closed - Here i need to send survey.I created BR, Survey and notification.BR:Survey triggering:Notification: OOB But her...
Hi existing configuration(variable is of select box)User -->selects the space to which he need the access for ---> submits request ---> Approval request will be triggered to the Space owners/support group ---> Catalog task creation Requirement(variab...
Hi All, I have requirement to show Display Value of all Sys Id's getting from event parameter. Am using this event in email script of show values in Notification body. Currently all the sys id's are coming but want display value of all the users.
I'm trying to create a service catalog item from a UI action, in the new configurable workspace.I followed the instructions here: https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/service-catalog-management/task/cr...
