Is there any option to integrate ITSM to Jira ?

[DhanishR]

Is there any option to integrate ITSM to Jira? for Example: SC Task information flowing to Jira and vice versa, the updates we make in Jira , reflect back in Service Task etc.. if this is doable? if doable, what is the process to achieve this?

[Bhuvan]

@DhanishR 

JIRA Spoke is available for integration

https://store.servicenow.com/store/app/bf5ba76a1b246a50a85b16db234bcb91

https://www.servicenow.com/docs/bundle/zurich-integrate-applications/page/administer/integrationhub-...

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@DhanishR 

Did you get a chance to review this as I believe the information provided should answer your question.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@DhanishR 

yes JIRA integration is possible.

1st question did your customer buy JIRA Spoke as it's a paid plugin?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[svirkar420]

Hi @DhanishR , Yes, It is possible to integrate the jira with ServiceNow both unidirectionally and bidirectionally using REST API and Spokes as well. Here is the detailed step by step integration with jira with ServiceNow. I will add an attachment as well, a documented approach for integration using jira spokes by following this you can apply it in your PDI.

If this solution helped you Please Mark this solution as accepted and helpful as it will be helpful for other users as well.
Best Regards.
Saurabh V.

[svirkar420]

@DhanishR , Hope you are doing well, I have added the attachment with a detailed documentation for integration with jira using spokes, make sure you have all the prerequisites to perform the integration, those are also mentioned in the document. You can follow the documentation to perform the integration.

If this solution helped you Please Mark this solution as accepted and helpful as it will be helpful for other users as well.
Best Regards.
Saurabh V.