Is there any other way to connect the outlook to our dev instance?

[mania]

Hi,

Is there any other way to connect their outlook(client outlook) to our dev instance & it should not affect their real tickets.

Note: We are not prefered Email Forwarding Method.

Can anyone help on this, It will be helpful.

Thanks!

[Dr Atul G- LNG]

Hi @mania 

What do you mean by connect their outlook(client outlook) to our dev instance?

[mania]

@Dr Atul G- LNG 

For create a tickets from email to dev (inbound).

Thanks!

[Dr Atul G- LNG]

Hi @mania 

I believe it's available out of the box (OOTB). You’ll need to check if the email account and related properties have been enabled in the 'dev' instance, and also ensure that the inbound email action is active."

[Jordan Vignoni]

As long as you have the "Email receiving enabled" checked in the Email Properties, and the "Create Incident" inbound action is active, I think you should be able to email the instance using <yourinstancename>@service-now.com.