Is there any other way to connect the outlook to our dev instance?

[mania]

Hi,

Is there any other way to connect their outlook(client outlook) to our dev instance & it should not affect their real tickets.

Note: We are not prefered Email Forwarding Method.

Can anyone help on this, It will be helpful.

Thanks!

[kaushal_snow]

Yes, you can definitely set this up.

1. Create a mail script, and include action buttons labeled Approve and Reject.

2. Attach the mail script to your notification template.

3. When a response is received in Outlook, configure an Inbound Email Action in ServiceNow to process it automatically.

Once those steps are in place, you're all set!