Issue while inserting hyper link in worknotes

[charanpatnala]

When task is created we are trying to update worknotes on case with task hyperlink by using this script

var task = "[code]<a href='/"+current.sys_class_name+".do?sys_id="+current.sys_id+"'>"+current.number+"</a>[/code]";

parentcase.work_notes = gs.getMessage("Case Task (0) has been created", task);

But we are getting output as

Case Task <a href='*******'>PROT0001261</a> has been created

Instead of hyperlink to the number we are getting like above. Please provide steps to fix it.

[charanpatnala]

Hi @AlfrinAJ , Thanks for your response l. I've tried using this but I ended up getting output as

<a href = "****" target="_blank">Case Task PROT0001268 has been created.</a>

[Juhi Poddar]

Hello @charanpatnala 

Please try this:

var url = current.sys_class_name + ".do?sys_id=" + current.sys_id;

var taskLink = "[code]<a href=" + url + ">" + current.number + "</a>[/code]";

var msg = gs.getMessage("Case Task {0} has been created");

msg = msg.replace("{0}", taskLink);

parentcase.work_notes = msg;

parentcase.update();

• The reason your hyperlink may not render correctly is because of gs.getMessage().
• When gs.getMessage() is used, ServiceNow treats the parameter as plain text and escapes HTML for security.
• Because of this, the <a> tag is displayed as text instead of being rendered as a clickable link in the activity stream.

Hope this helps!

Thank You
Juhi Poddar

[charanpatnala]

Hey Thankyou @Juhi Poddar @Tanushree Maiti @AlfrinAJ for your responses, after I gone through community and verifying the system properties i see "glide.ui.security.allow_codetag" was set to false during an system upgrade patch. 

Recently the functionality stopped working, so once we make it active this will be resolved i guess.