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Issue with Adding an Outlook Group Email to CC Field in ServiceNow Email Notification

RajeshS45028713
Tera Contributor

Hi all,

I’m trying to add an Outlook group email to the CC field in a ServiceNow email notification. The email logs show the group email is added, but when I check Outlook, the CC field is empty, and only the "To" field appears. Any ideas on why this might be happening or how to fix it?

Thanks in advance!

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