Issue with custom fields Grouping in list view

[Chaiatnya]

Hi all,

I'm experiencing a strange behavior recently. We have a report on catalog task table. And the report is of Type list and Group by with a choice field. It was working earlier. But from  yesterday it stopped working and getting the error 'Security prevents reading <Custom field name> - no records displayed'. Same issue in List view Grouping with the field.

user has access to that field and able to see choices as well. 

[Bhuvan]

@Chaiatnya 

Refer below post for reference,

https://www.servicenow.com/community/devops-forum/why-has-quot-security-prevents-reading-created-no-...

Elevate your session and check ACL for the table & field and based on your error, adjusting the ACL should fix the issue.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@Chaiatnya 

If there are no ACLs created, clear cache using /cache.do and execute gs.invalidateCache(); from scripts background to clear cache and try again.

Logout from the session and login again before trying. You can also try logging via Incognito or InPrivate Window of your browser.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@Chaiatnya 

Did you get a chance to review this as I believe the information provided should answer your question

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Ankur Bawiskar]

@Chaiatnya 

So what changed from yesterday?

Did you recently upgrade?

Did you try to use access analyzer and debug that?

[Vancouver Release] Customers gain enhanced access visibility with ServiceNow Access Analyzer 

If my response helped please mark it correct and close the thread so that it benefits future readers.