Issue with "Assigned to" Field in Create Catalog Task Action

[VALLUB]

Hi Community,

I have one catalog item, and if user submits the form, then the sctask should assigned to be whoever opens the request, I am attaching snapshot for reference.

 In my PDI (Personal Developer Instance), I created a flow where the "Create Catalog Task" action sets the "Assigned to" field using the value from the "Opened by" user of the Requested Item. This works perfectly in PDI — the catalog task gets assigned to the correct user.

However, when I replicate the same flow in my main account, the "Assigned to" field is not being populated. I've verified that:

• The "Opened by" field is correctly set on the Requested Item.
• The user has the necessary roles.
• The flow configuration matches what I did in PDI.

Despite this, the assignment doesn't happen in the main account. Could anyone help me understand why this discrepancy exists and how to resolve it?

Thanks in advance!

[Rafael Batistot]

Hi @VALLUB 

These link might help you 

https://www.servicenow.com/community/itsm-forum/unable-to-set-catalog-task-assigned-to-field-using-r...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0955856

[Ankur Bawiskar]

@VALLUB 

are you doing this in customer instance and it's not working?

What do you mean by main account?

💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏

[AndersBGS]

Hi @VALLUB 

when it’s working as expected in a PDI but not in a company instance, I’m wondering if there is a rule implemented that contradicts what you’re trying to achieve. E.g. a business rule that clear the assigned to after you have set it by flow designer. Have you investigated if this could be the case?