Issue with ServiceNow Micro-Certification Lab Instance and Virtual Task Board

[aakashbelda]

Hello ServiceNow Support Team,

I am currently working on the Micro-Certification – Welcome to ServiceNow (Zurich) course and facing the following issues:

- My lab instance has been terminated and I have 0 instances remaining. The "Request Lab Instance" button is disabled.
- In the Favorites section, "My Incidents" is missing or shows "No records found", so I cannot access the required records.
- Because of this, I am unable to complete Assessment Simulator – Task 4: Create a Visual Task Board (VTB) from a List.

I kindly request your assistance in restoring or providing a new lab instance and resolving the "My Incidents" issue so that I can complete the micro-certification.

Thank you for your support.

Kind regards,
Aakash 

[Dr Atul G- LNG]

Log a now learning case with team, @aakashbelda 

[Tanushree Maiti]

Hi @aakashbelda 

Once a lab instance is marked as Terminated - it can’t be restored. Any data or settings from that instance are permanently lost.

To continue, you’ll need to request a new lab instance and proceed with your course using the new one.

For other course where you have requested the lab instance and not started course - Release that lab instance  .

NOTE: Lab instances are limited to 2 running instances per student.

Refer: KB0012234 Simulators, Instances, and Labs FAQ 

[Tanushree Maiti]

Hi @aakashbelda 

If you are unable to find the courses where you requested lab instance,

Raise a case with Now Learning Support in Servicenow University. They will help you.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home