IST Time format not working in Scheduled report

KarmughilanS
Tera Contributor

‎12-26-2024 05:45 AM

IST Time format used for the scheduled report to be sent to the respective recipients is not working. But when GMT format is used the scheduled report runs as expected. Please help me with this issue.

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yuvarajkate
Giga Guru

‎12-29-2024 09:16 PM

Hey @KarmughilanS the potential causes for your problem might be:

  1. System Time zone Setting:

    • The ServiceNow instance might be configured to use GMT as the default timezone for system-level processes, including scheduled jobs.
    • If IST is not explicitly set for the instance or the user running the schedule, the system may misinterpret the time.

  2. User Preferences:

    • The user who created the scheduled report might have their timezone preference set to GMT instead of IST. Scheduled jobs often inherit the creator's time zone settings.

  3. Server vs. Display Time zone:

    • Scheduled jobs may use the server time zone (typically GMT) rather than the display time zone (e.g., IST). This discrepancy can cause issues when the schedule is interpreted.

  4. Format Mismatch:

    • The IST format might not be correctly parsed by the system due to a mismatch in how it expects the time input. For example, ServiceNow typically uses hh:mm:ss format, and any deviation might cause failures.
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