ITIL 87

[Ashok kumar]

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5
team members. These team members are working on many tasks, but the manager cannot see any tasks
on the Service Desk > My Groups Work list. What could explain this?

A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
B. The manager does not have the itil role.
C. The manager is not a member of the Service Desk group.
D. The manager is not a member of the Network and Hardware groups.

[VishaliB]

Answer is c

[sibayan_chakrab]

The Service Desk > My Groups Work list shows active work tasks that are not yet assigned. Option A. The manager seems to belong to Network and Hardware groups (responsible)

[MaitriG]

A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.