ITIL 87
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‎05-13-2023 01:12 AM
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5
team members. These team members are working on many tasks, but the manager cannot see any tasks
on the Service Desk > My Groups Work list. What could explain this?
A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
B. The manager does not have the itil role.
C. The manager is not a member of the Service Desk group.
D. The manager is not a member of the Network and Hardware groups.
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‎06-23-2025 08:15 PM
Answer is c
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‎05-25-2025 11:41 AM
The Service Desk > My Groups Work list shows active work tasks that are not yet assigned. Option A. The manager seems to belong to Network and Hardware groups (responsible)