ITIL licence usage / fulfiller role usage

[Nenad Berbatovi]

Dear Community,

I need to track itil licence usage (or fulfiller role usage). Is this possible and how? I would like to know which user with fulfiller role didn't connected to the backend last 3 months f.ex. 

Other question: is it possible to know how long a fulfiller user was connected to the backend on last 3 months?

Best regards,

Nenad

[Vasantharajan N]

1. You can use Subscription Management module to track the license usage for any subscription you have in your instance.

2. You may use Last login time in User table to check when the ITIL role user logged in to the instance. 

3. How long user logged in instance is tricky. You may use Events login & logout to track it. 

[Nenad Berbatovi]

thank you very much.

1. You can use Subscription Management module to track the license usage for any subscription you have in your instance. ==> Yes, I already use it. 

2. You may use Last login time in User table to check when the ITIL role user logged in to the instance. 

==> how to know if the last login is on the backend or on the service portal? 

[Vasantharajan N]

Please refer to the screenshot below for reference.

[Nenad Berbatovi]

Yes, I have it. We have the last login date and time. But I don't know if the user logged in the backend or on the service portal.