ITIL Usage Report

[Brad Husman]

I have a requirement for a report showing all ITIL users along with their usage history. I have read numerous posts about an "ITIL Activity Report" but seems that may no longer be available as that was a part of ServiceNow Share. Does anyone have a good way to get this data?

I'm basically trying to determine ITIL users that may not be using or need their their license as we are trying to be efficient in how we are assigning them.

Thanks for your help, much appreciated.

[ServiceNow Tec2 · Accepted solution]

This has been resolved by ServiceNow Technical Support. Please refer to KB0691998 (HI login required) for more information.

[Angels Scheuvro]

I am still looking for help on this.  I looked at the article presented here an I don't understand how this article anwsers the question the individual is asking.  

Brad did you ever solve this?

[Colin20]

Hi ANgels,

In case you are still interested, you can find the ITIL Activity report here:

https://developer.servicenow.com/connect.do#!/share/contents/9824957_itil_user_activity_report?v=1&t=PRODUCT_DETAILS

Regards

Colin