ITIL User can't see couple of catalog items in portal.

abhisek
Tera Contributor

‎10-24-2024 07:40 AM

Hi All,

 

ITIL User can't see couple of catalog items in portal.

Can anyone please help me out.

 

Thanks&Regards,

Abhisek Chattaraj.

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Brad Bowman
Kilo Patron
Kilo Patron

‎10-24-2024 08:05 AM

Is this only one ITIL user, or all/many?  Can this user see the items in the native UI / Service Catalog?

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abhisek
Tera Contributor
In response to Brad Bowman

‎10-24-2024 08:13 AM

Hi @Brad Bowman  This is for all ITIL Users and yes users can see the items in the native UI / Service Catalog.

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Brad Bowman
Kilo Patron
Kilo Patron
In response to abhisek

‎10-24-2024 08:21 AM

Are the unseen items in a different Category or Catalog from the items that ITIL users can see? I had one user who could not see a Catalog Item, and it turns out they were using Microsoft Edge - once switching to Chrome or Firefox the item could be seen.

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abhisek
Tera Contributor
In response to Brad Bowman

‎10-24-2024 08:44 AM

For example: A and B both are from same category xyz. ITIL user can see A but can't see B from portal. Tried with different browser but that did not work.

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