ITIL User can't see couple of catalog items in portal.

[abhisek]

Hi All,

ITIL User can't see couple of catalog items in portal.

Can anyone please help me out.

Thanks&Regards,

Abhisek Chattaraj.

[Brad Bowman]

There is a (legacy I think) field on Catalog Items named Visible Everywhere.  It's possible this box is unchecked for these items.  Also check if you have customized any widgets or added a query that is excluding these items for only ITIL users.

[abhisek]

 Field on Catalog Items named Visible Everywhere is true.

[AndersBGS]

Hi @abhisek  ,

 maybe a dumb question, but have you verified the catalog item on the catalog items mentioned not visible?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

 Anders