ITSM eBook

Fatemeh Rahimi
Tera Expert

2 hours ago

Hi everyone , I’m trying to access the ITSM eBook from ServiceNow University, but I didn’t get the temporary password email. I also tried “Forgot Password” on the Inkling Library site and didn’t receive anything. Could someone please help me get access?

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3 REPLIES 3

PrashantLearnIT
Giga Sage

an hour ago

Hi @Fatemeh Rahimi 

 

Did you have access to Inkling Library site for other ebooks?

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Sarthak Kashyap
Kilo Sage

an hour ago

Hi @Fatemeh Rahimi ,

 

Please check your inbox and spam folder for an email with the subject line “Important: Welcome to your ServiceNow-Inkling Account and eBook Library.” Also, verify which email address received it and confirm whether the email address is correct.

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

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Me Being Mustaq
Tera Guru

an hour ago

Assalamualaikum @Fatemeh Rahimi ,

 

This is a common issue reported by many other users.

 

Can you try this method it will be helpful:-https://learning.servicenow.com/lxp/en/on-demand-training-and-content/recovering-your-inkling-accoun...

 

  1. Raise a Support Case with ServiceNow University (Now Learning):

    • If the above steps do not work, the recommended solution is to raise a support case directly from the Help section on Now Learning.

    • Provide your registered email and details about the missing email or failed password reset.

    • Support has resolved this type of issue for other users in the same situation, as the backend team may need to manually reset your account or trigger the welcome email again.​

  2. Ensure Correct Email Address:

    • Make sure you are using the correct email address associated with your ServiceNow University or Now Learning account.

 

Most users with this issue have only been able to resolve it by opening a support case with ServiceNow University/Now Learning. The support team can reset your account access or manually re-send the welcome and password email.

 

If it is helpful, please hit the thumbs button please mark the answer as correct based on the impact!!

 

 

Kind Regards,

Shaik Mohammed Mustaq

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