formal process within CDS for CSAT Management for the survey responses received for Incidents.

[Divyakum]

1. Very Satisfied Response Notification
   
   
• When a survey response is marked as "Very Satisfied", a notification should be triggered and sent to both the Service Owner and the Group Manager.
2. General Notification Requirement
   
   
• Notifications must be sent to the Service Owner and Group Manager for the following ticket types:
• Incident
3. Satisfied Response Handling
   
   
• If the survey response is "Satisfied" for Incident ,no further action is required.
4. Dissatisfied Response Handling for Incidents
   
   
• If the survey response is "Dissatisfied" for an Incident:
• A task should be created.
• The task must be assigned to the last assignment group.
• The short description of the task should be: "Action Required for CSAT".
• A notification should be sent to the Service Owner Manager and Group Manager to inform them about the task creation.
• The Description of the task should be: “Comment from the user ,Incident details and assignee name”. Please suggest how we can do this requirement.