ITSM Implementation Simulator; Configure Risk Conditions

[kyle231995]

Been stuck on this task (Task 15). Task is:

"Add a new risk condition: "Insufficient lead time - Normal Change" so that if a lead time of 7 days is not met for Normal change requests, the Risk will automatically be set to High, and Impact should be left alone."

I've configured a Risk Condition as per attached image but seems to be incorrect. May I know what's wrong with it? Thanks. 

[Diana Velinova · Accepted solution]

My risk conditions were also not accepted with Type  =  Normal (Standard). Then I changed the condition field to be not Type but Model and it worked.

[Alvin Atendido]

Hi @Diana Velinova, thanks for your comment.  I encountered the same difficulty as @kyle231995 and when I used the Model field instead of Type field, I was able to validate my risk conditions were good.  Now, I have to understand the difference between the Type and Model fields 🙂

[Kingstan M]

This should be helping you.

[amol_joshi]

For some reason my instance from this simulator does not have "from now" if I choose "relative" option. What can be done in this case? Thanks

Found the solution -  I had to zoom out to see the "from now" field.