ITSM Implementation Simulator - Task 3

[Michael Nichols]

Hi all 

I'm pretty new to all of this and just working my way through a load of the training. A bit stuck on task 3 of the ITSM Implementation Simulator though. Specifically: 

1. Set the following fields to be mandatory AT ALL TIMES for incident records:
  - Caller, Category, Subcategory, Configuration item, Assignment group and Short description.

Now I've done them all but Config Item and Assignment group, which aren't in the "Dictionary" list at all. If I add them to the list they get field IDs starting with "u_" and I get double fields on the form (my new ones are mandatory but the existing ones aren't). 

To top this off, the instructions to define a dictionary override seem to refer to an entirely different screen: https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/data-dictionary-tables/task/t_DefineADictionaryOverride.html

I see no "Dictionary Overrides" related list on those field records. It's worked for me just to check the "mandatory" field on the Incident fields that already exist, but that doesn't really match these instructions either. 

So - 2 questions really: 

- Am I doing this wrong based on the instructions? 
- How do I set mandatory for fields not on the Dictionary for the incident form (but already on the Incidant form, so not sure why I don't see them in the dict!) 

Oh, I've also impersonated Sys Admin, in case this was a permissions thing, but I still don't see the 2 missing fields in the Dictionary. 

Any help gratefully received. 

Regards
Mike

[Michael Nichols]

Hi Carlos

I've done exactly that for most of them, but 2 fields aren't showing in the Dictionary list - Assignement group and Config Item - so I cannot set the mandatory flag as I can't get at the dictionary field record for them, and I don't really understand why. 

//Mike

[Carlos Petrucio · Accepted solution]

The configuration item was what I did in the previous print.
Try the following:
Go to the screen for creating a new incident.
Right click on the field title.
Click dictionary
-
If it still fails, try to enter the dictionary table and filter by the name "configuration item" send us the result so that I can help you.

[Michael Nichols]

That "right click on the form field" did it! I didn't know you could do that to get to the dictionary. 

Thank you! 

Still no idea why the fields don't show up on the dictionary list, but at least now I can find them anyway 🙂

[Takira Thomas1]

Thank you so much! I was able to complete the task.

[Takira Thomas1]

Hi Michael and Carlos,

If possible can you walk me through how you completed this task. I've tried following the steps listed above and am still getting a failed message. I don't know what I'm doing wrong at this point.