I Have requirement to change the fields in the preview icon in Incident module in default view. Can you suggest possibilities to modify the list view preview icon in Incident module.
I need to auto populate catalog task's short description and description based on template through scripting?how can i achieve this requirement
hello, i want interview questions on data policy? any one provide that, thanks in advance
Hi, We are looking to revamp existing categories / subcategories for incidents. Organisation circa 1500 staff so not large. Currently using values plus change resistance baggage inherited from a predecessor system so not ideal Have been trying to ...
I need to have an onChange client script on a catalog item populate another field. The field 'Site Name' should populate 'Site Number' when Site Name is filled in. Site Name is a reference field to the cmn_location table, and on that table, there is ...
Dear One, How can we handle the OOB script include called (ChangePolicyApprovalActivitySNC) which is read only protected by system. Please guide me what is the better approach when we have the modifications to this script. Thanks, Venkat
Hi everyone, Hope you have a nice day! I have a SLA runs on sc_req_item, the Business Elapse time only show 0. But actually, when the stop condition is met, the Business Elapse time will show the correct number 4.2%. Could you kindly help me to clea...
Hi, I have a requirement. Kindly help. Cancelling a change requires users to have all tasks closed before the change can cancel. This creates a ton of extra work on the requestor to track these down manually and have other users close them. Add a con...
I have added a default filter in the slushbucket of problem form through list control. To overcome end users changing the filter I want to make the filter read-only/ hide .. how can I achieve this?
Team, I am working on Software Asset Management (SAM) Simulator (San Diego) simulator - i am unable to complete the task 1. please help Grant the sam_admin role to your user account - which user account we need to assing the sam_admin role. please ...
Hi there,What do other companies do in the unlikely event of a downtime in ServiceNow, whether planned or not. Would you record Service Requests and Incidents in a spreadsheet and then submit them once the system is back up and running again? Curious...
Hi Experts, we got a requirement to fetch the values from one multirow variable set to another multirow variable set as soon as we enter the values in first multi row variable set..... below is the script I tried: function onChange(control, oldValue,...
Please suggest the code or steps to hide the bottom UI actions on the custom form.
Hi Team, 1 ) How can I setup reminder email/ notification/ alert to IT Agent when there is no update on tickets( like 3 days , 5 days, week etc..........) 2) How can a IT agent can setup perticular date on INC/RITM/TASK to move in progress when tic...
Hi All, I have a requirement where I need to populate the sla breach time on a custom field on incident table. When there are two or more resolution SLAs for the same incident then the field should have the min sla breach time. Please suggest on how ...
