Hi Guys, We have created a custom Table called as B2B Technical support which extends the Base table which is the OOTB Case Table in servicenow. We want to change the Label of “Number” field to “Case Reference” of the newly created Custom Table i.e “...
how can i have a scheduled job check for knowledge articles with no activity. I would like to ensure that published Knowledge Articles with a "valid to" date of before today or not updated in more than a year are made inactive and are not available ...
Hi Experts, In a catalog form we have a Multi row variable set with multiple drop down values. I need to populate approval based upon the drop down values. If we select scadaprd or scada dev it must go to sacada approval, if we select prod it must go...
Hi All, i want to puch Ip address for the ci , which has 3 records in it. I want 3 ip to be puched to the array in one go. this is giving me 3 records or if i print it outside, it takes only one record. var ciSys_id;var array=[];var IP=new GlideRec...
Hello, We have one global notification that will trigger to "requester" when any RITM is created on any catalog item. Here my requirment is, for one "XXX" catalog item if requester select one drop down variable as "ABC", we need to send out an email ...
I have 2 select box variables, for ex: First select box has values A,B,C and second select box has A1, A2 for A1 and B1, B2 for B. if I select first variable value is A, second variable should be visible and display with the A1, A2 values. If select ...
When request is created the Short description is not set to the short description on the catalog item on submit.How can this be achieved without using the Workflow.I want to set the Request short description to the short description user entered whil...
Hi experts, Whenever click an UI action button the INC number populate on catalog Item view The below code working but not set value on catalog form view UI Action var ritm = new GlideRecord("sc_cat_item");ritm.addEncodedQuery("name=Test item");ritm....
Hi All, I need to set value in reference variable based on other reference variable. Below is the client script in log i can see the value but it's not set in reference varible. function onChange(control, oldValue, newValue, isLoading) { if(is...
Hello, I have a catalog item linked to a flow. The flow is configured such that an approval is sent and if it gets rejected, I set the state to closed skipped and stage to request cancelled. The problem im facing here is that the approval got reject...
I have enabled the risk assessment plugin . As a part of the installation. there is an OOB Change Risk Assessment which gets created in the system. Whenever I am making any change to the assessment questions , the "Risk Assessment" ui action on the ...
i have a requirement: There should be a ui action: transfer it to hr on incident form. When user clicks the button, a popup window should open asking for confirmation : are you sure you want to transfer the ticket. Pop up should contain 2 options yes...
I would like to add and remove multiple service offerings in list field type from service offerings added in incident related list. Like Users will add the different service offerings from the incident related list and these data should be added auto...
I would like to know how to overwrite image fields using a script. I am trying to import a data with an image field and here's where I am at right now. (function runTransformScript(source, map, log, target /*undefined onStart*/ ) { // Add your code...
I have created a UI action to create another ticket. I need to make some fields mandatory to create that ticket. So if mandatory field is empty and when clicked on UI action that should not work. I need to make that in UI action script. Can anyone he...
