Hi @shashi123
1]What is the purpose of the unauthorized check box on change form.
Atul: It is flag which auto checked if the system find any changes in CI. For this we need to have Service Mapping at place but if no mapping at place, then its all manual.
2]Can we create multiple risk assessment in change and what will be the impact.
Atul: Practically no. Need a good customization.
3]Can we create change record in scoped application.
Atul: I think Yes. but wil it work as expected I doubt.
4]When we change Requested for then auto populate their image. How can you do that?
Atul: In which context and where the image you need to populate.
5]How can I tell my customer that their Change process is streamline?
Atul: You need to have KPI around that.
6]Explain the purpose of CAB Manager?
Atul: CAB manager is one who chair the CAB meetings. Bring everyone together and the n chair the CAB and discuss the changes with stakeholder in CAB meeting and take authorised change.
7]How a Knowledge Management module is related to Change?
Atul: We create knowledge article for upcoming changes.
8]What prerequisites questions you will ask client if he/she wants to create a normal change?
Atul: It is very big to write and many parameters. For this I recommend read ITIL change management and Now Create Change Management Process PPT.
9]there is a normal change request after approval the state moves to the scheduled state without manual
intervention. Whenever every planned state date has been breached it has to go to the implementing state.
How can you achieve this without manual intervention?
Atul: Are you sure its breach or reached? Bcz both has 2 different meaning. If reached then you can use the flow and in flow you can write wait condition and change move to implement state. But it is not mush recommended.
10]I want to auto-approve some change management flow based on some conditions I want to skip
one of the approvals. How to achieve this?
Atul: You need to create the flow or you can use the change model.
I am happy if you want to connect with me 1-1 i worked as change manager so i can clear doubt if still have.
Hi @shashi123
1]What is the purpose of the unauthorized check box on change form.
Atul: It is flag which auto checked if the system find any changes in CI. For this we need to have Service Mapping at place but if no mapping at place, then its all manual.
2]Can we create multiple risk assessment in change and what will be the impact.
Atul: Practically no. Need a good customization.
3]Can we create change record in scoped application.
Atul: I think Yes. but wil it work as expected I doubt.
4]When we change Requested for then auto populate their image. How can you do that?
Atul: In which context and where the image you need to populate.
5]How can I tell my customer that their Change process is streamline?
Atul: You need to have KPI around that.
6]Explain the purpose of CAB Manager?
Atul: CAB manager is one who chair the CAB meetings. Bring everyone together and the n chair the CAB and discuss the changes with stakeholder in CAB meeting and take authorised change.
7]How a Knowledge Management module is related to Change?
Atul: We create knowledge article for upcoming changes.
8]What prerequisites questions you will ask client if he/she wants to create a normal change?
Atul: It is very big to write and many parameters. For this I recommend read ITIL change management and Now Create Change Management Process PPT.
9]there is a normal change request after approval the state moves to the scheduled state without manual
intervention. Whenever every planned state date has been breached it has to go to the implementing state.
How can you achieve this without manual intervention?
Atul: Are you sure its breach or reached? Bcz both has 2 different meaning. If reached then you can use the flow and in flow you can write wait condition and change move to implement state. But it is not mush recommended.
10]I want to auto-approve some change management flow based on some conditions I want to skip
one of the approvals. How to achieve this?
Atul: You need to create the flow or you can use the change model.
I am happy if you want to connect with me 1-1 i worked as change manager so i can clear doubt if still have.
