ADD button is not working in the related list in problem table

Venkatesh48
Tera Contributor

‎05-20-2024 07:17 AM

Hi Team,

I have created a new reference field[Problem] in the change table it refers to problem table.

In the problem table i have configured a related list, In the related list there is a OOB ADD button when i click that it was asking me to select a change record when i select and click that there is not change record in the related list

Venkatesh48_0-1716214419686.png

 

 

As i checked that the ADD button was adding the problem record to the parent field in the change record instead of custom field which was i created.

 

Can you please suggestion me how to achieve this and where i can change.

Thank you.

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Brad Bowman
Kilo Patron
Kilo Patron

‎05-20-2024 09:51 AM

Rather than altering an out of box UI Action and/or Script Include, I would create a new Business Rule before update on the change_request table, when Parent changes, and whatever other criteria you need to put around it.  Through the actions or a script, set the Problem field equal to the Parent field.