ITSM practice exam questions

[SnowDevOps]

Hello Team

I have these questions that i need help to clarify if it is correct or not and show me how you get the answer?  Thanks for your help

**When you activate the ITSM Roles plugin, what additional granular roles are created for the incident application?(2 answers)
A. sn_incident_read
B. sn_incident_insert
C. sn_incident_update
D. sn_incident_write

My guess: B & C

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?
A. VIP Flag dictionary entry
B. VIP Flash action script
C. VIP Flag field style
D. VIP Flag reference decorator

My guess: C
Your customer would like to add a field to the Something is Broken record producer form.Which formatter would you use to add the field?
A. Form Designer
B. Record Producer Form Designer
C. Default Variables Editor
D. Variable Designer
E. Editor

My guess: C
When defining SLAs for the service catalog, at what level is the SLA typically defined?
A. Requested Item
B. Request
C. Service Catalog
D. Catalog Task

My guess: A

[SAI VENKATESH]

Hi @SnowDevOps 

When you activate the ITSM Roles plugin, what additional granular roles are created for the incident application?(2 answers)
A. sn_incident_read
B. sn_incident_insert
C. sn_incident_update
D. sn_incident_write

Answer is A and C

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?
A. VIP Flag dictionary entry
B. VIP Flash action script
C. VIP Flag field style
D. VIP Flag reference decorator

Answer : C

Your customer would like to add a field to the Something is Broken record producer form.Which formatter would you use to add the field?
A. Form Designer
B. Record Producer Form Designer
C. Default Variables Editor
D. Variable Designer
E. Editor

Answer : C

When defining SLAs for the service catalog, at what level is the SLA typically defined?
A. Requested Item
B. Request
C. Service Catalog
D. Catalog Task

Answer : A

Thanks and Regards

Sai Venkatesh

[SnowDevOps]

For this question below. Why did you choose A & C. I thought the word "created" meant either insert or update. Is there any source of documentation from ServiceNow?
When you activate the ITSM Roles plugin, what additional granular roles are created for the incident application?(2 answers)
A. sn_incident_read
B. sn_incident_insert
C. sn_incident_update
D. sn_incident_write

[SN_Learn]

Hi @SnowDevOps ,

 1. When you activate the ITSM Roles plugin, what additional granular roles are created for the Incident application? (Choose two.)

Correct Answers:

A. sn_incident_read
D. sn_incident_write

2. Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

Correct Ans: 

C. VIP Flag field style

3. Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

Correct Ans: 

C. Default Variables Editor

4. When defining SLAs for the service catalog, at what level is the SLA typically defined?

Correct Ans: 

A. Requested Item

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