Email Inbound Action for Create Incident via Email

[Sakshi Lambat]

Hi All,

I have created a email inbound action for Create Incident via Email but in the description it should only show the email body but it my case it is showing some more text along with email body.

PFA

Please help me out to solve this issue.

Regards,

Sakshi

[Yashsvi]

Hi @Sakshi Lambat, 

Please check below link:

https://www.servicenow.com/community/itsm-articles/incident-creation-via-e-mail-inbound-action/ta-p/...

Thank you, please make helpful if you accept the solution.

[Omkar Mone]

It is getting copied because it is part of your email body. Try using email separators(sys_email_reply_separator) in this case.