ITSM Process Interface Document (PID)

[edward_williams]

This document is for all of the those who have questions about ITSM (ITIL) processes and procedures. Feel free to download this Microsoft Word document, which has embedded Visio diagrams, and use it as you see fit. It has processes diagrams, process steps, RACI, CSFs, KPIs, etc. for most ITIL process.

I hope someone is able to use some of this information.

Kind regards,

Edward Williams

[lawrence_eng]

Hi Edward,

Is this the same document as the one posted here (in the Implement space)? ITSM Process Interface Document (PID)

Except on rare occasions, we try to avoid posting the same content in multiple spots on the community.

thanks,

Lawrence

[edward_williams]

Thanks Lawrence. I wasn't sure I posted it in the correct place so I thought I'd post it in both places. Feel free to delete the place that has lesser value. I'll be sure to keep that in mind in the future.

Kind regards,

Edward Williams

[raviananth]

Hey Edward,

Can this document be shared with our clients?

[ed-williams]

Okay, I am this guy but I'm no longer at the same company I was in 2014. How do I get my account back?