ITSM Process Interface Document (PID)

edward_williams
Tera Contributor

‎08-25-2014 10:57 AM

This document is for all of the those who have questions about ITSM (ITIL) processes and procedures. Feel free to download this Microsoft Word document, which has embedded Visio diagrams, and use it as you see fit. It has processes diagrams, process steps, RACI, CSFs, KPIs, etc. for most ITIL process.

I hope someone is able to use some of this information.

Kind regards,

Edward Williams

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lawrence_eng
Administrator
Administrator

‎08-25-2014 11:12 AM

Hi Edward,



Is this the same document as the one posted here (in the Implement space)? ITSM Process Interface Document (PID)



Except on rare occasions, we try to avoid posting the same content in multiple spots on the community.



thanks,


Lawrence


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edward_williams
Tera Contributor
In response to lawrence_eng

‎08-25-2014 11:15 AM

Thanks Lawrence. I wasn't sure I posted it in the correct place so I thought I'd post it in both places. Feel free to delete the place that has lesser value. I'll be sure to keep that in mind in the future.



Kind regards,



Edward Williams


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raviananth
ServiceNow Employee
ServiceNow Employee
In response to edward_williams

‎02-10-2017 01:42 PM

Hey Edward,



Can this document be shared with our clients?


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ed-williams
Tera Contributor

‎08-28-2023 09:33 AM

Okay, I am this guy but I'm no longer at the same company I was in 2014. How do I get my account back?

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