ITSM Standard & ITSM Pro Mixed Licensing

[Andy Birley1]

Could anyone explain how ITSM Standard and ITSM Pro fulfiller licensing works please?  My query is can we have a mix of ITSM Standard & ITSM Pro fulfiller licenses?

The reason I ask is that the majority of our current licensed fullfillers are IT support agents / ticket resolver personnel that will never have a requirement to use anything more than Incident, Request, Change & Problem Management, Knowledge Base and CMDB .  There's only a small number of people that will utilise ITSM Pro products / features.

So can just the small group of users that will make use of ITSM Pro suite be licensed for ITSM Pro?

Thanks

[Kieran Anson · Accepted solution]

Mixing products within the same product line is generally not allowed (App Engine, SecOps & IntegrationHub being the exception). There is no way to meter who is using what due to the cross over in how a pro subscription works. If your entire business line is not going to take value of a pro subscription, it's likely that your org isn't ready for that maturity advancement

[Andy Birley1]

Thanks Kieran, much appreciated.