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Resolved! Practices - BUSINESS SERVICE CATALOGUE

Hi all, I am tasked to design a BUSINESS SERVICE CATALOGUE  for our organization and I find it very challenging because the foundation for BSC currently doesn't exist at all and I got stuck from where I should start. What we have now is TSC (technica...

Soufiane B by Tera Contributor
  • 1123 Views
  • 1 replies
  • 2 helpfuls

Walkup interactions are being auto assigned to walkup user

Walkup interactions are being auto assigned to walkup user and made in progress. It is also auto closing interactions after some time. How can I make sure it is not auto assigned or only assigned to the group that has the support users?

muralikaza by Kilo Contributor
  • 1229 Views
  • 3 replies
  • 2 helpfuls

Resolved! I’ve 1000 records to import in the system. I’ve used the number field as coalesce and my system has 100 records. Now I want to update the existing record without importing other records from the list. How can I achieve this?

I’ve 1000 records to import in the system. I’ve used the number field as coalesce and my system has 100 records. Now I want to update the existing record without importing other records from the list. How can I achieve this?   I tried one script, but...

John Doe by Giga Expert
  • 908 Views
  • 3 replies
  • 1 helpfuls

ServiceNow Ebonding Spoke

Hi, Can we create Problem and Change records also in another Instance using Ebonding Spoke Or is it only Incident creation? Can anyone clarify it please. 

Oracle database servicenow integration

1. What are the different ways we can achieve Servicenow to Oracle Database integration (mainly run specific queries) ? 2. What are the best practices recommendations for the same.

SUDEL by Kilo Guru
  • 1318 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to use Substring method in Inbound Action

Hi Team, I have to use Substring function to extract order number from subject of incoming email in Inbound action of type "Record". When to run of type "Reply". Below is the scrip I wrote to extract order number: email var sub=email.subject.toString...

Community Alums by Community Alums  
  • 1791 Views
  • 3 replies
  • 1 helpfuls

Resolved! Flow Designer - Error "is not a valid record"

I have an issue where I get a flow to work properly, then it fails with an error "is not a valid record".  Once it fails, the only way to resolve the issue is to copy it to a new flow.  Has anyone seen this before? Thank you in advance! Screenshots b...

find_real_file.png find_real_file.png find_real_file.png

Resolved! Inbound email action parsing to incident table

Hi, I'm hoping someone with good scripting skills can help me -- I will be able to test this and resolve it myself shortly, I'm sure...but unfortunately I don't have access to my test environment right now. I am trying to write an inbound email actio...

jMarshal by Mega Sage
  • 2518 Views
  • 4 replies
  • 1 helpfuls