Users are interested in following RITMs, catalog tasks, and incidents... what's the best means of doing so? What's the difference between the Watch List vs the Follow button? Are there other approaches people find helpful? Tag + filter or report? Som...
I have a requirement to repair one common SLA in each of the incident ticket. I tried doing it in TASK SLA Repair option, but it updates the ticket work note with the wording "User experience SLA has been removed from 'Task' table" and it is updated ...
Hi, Just encountered this simple question, how to set approvers dynamically based on oe catalog variable. I tried to modify the script in multiple ways but not able to fix it. So we have a custom table where we have stored all those servers. In the c...
Hi, I would need to extract all CIs (Irrespective of CI class or category) from my instance through REST call. Which table should I query to get all CIs and their relationships at once ? Is it cmdb_ci and cmdb_rel_ci ? OR If I need to fetch Applicat...
I am using labels as a way to have notes on my forms, but I do not like how they are underlined. Is there a way I can remove this line?Thanks
Hi all, Is it possible to add multiple references/qualifiers in the Dependent Value field for a Choice in a list. The scenario at hand, is I have a custom app that operates across seven regions. The Category dropdown is different for all regions. How...
Hi, I need my transform map to skip records rather than ignore them if the user ID doesn't exist in the system.
If the field(operational status) on cmdb_ci form is retired then than that ci should not be visible on incident forms ci field ? Someone tell me how to do this.
Hi All, Please find the scenario below: I have a UI page with 4 fields. When the field value for one field (field A) changes, I need to check if other three fields are empty or filled. If the three fields are empty, I need to display a message on the...
Hi All Currently we have workflows for adding approvers to change management . The approvers added to the change by the workflows insert a perfect record in sysapproval_approvers table . However , when we are adding an approvere manually to a chan...
Hi All,I'm trying to update CMDB for AWS Resources in Servicenow. I know there are two ways to achieve this,1. Using MID Server.2. Configure AWS Config to update servicenow via SNS. I would like to achieve with 2nd Method. Kindly share details step...
I'm working on a project and have been given the task of finding the definitions of the various ticket types within ServiceNow. Our agency is looking to expand what we currently use, but would like a definition of what each ticket type was designed t...
Hi Experts, Can anyone help me to list out the required roles for implementing REST API's in instance. Note: It's new project, need to request the client for the required role to achieve this functionality.(Client has not ready to give admin access f...
What I thought was job should run every week and send mail. There are 2 UI action which should run I am looking for script in Job which can hit/click these 2 links May be 2 different job which pick CAB meeting record for current week and click 2 l...
