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Change the Welcome Page Login for ITIL users

I just implemented SSO authentication. Now when my itil users (agents) open the welcome page, they are presented wtih this screen: Local Login URL:   https://xxxxxx.service-now.com/login_locate_sso.do#   I want them to use the "External Login" metho...

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Joe Taylor by Giga Guru
  • 2708 Views
  • 7 replies
  • 5 helpfuls

Populate Catalog Item Variable Values via Script Include

We have a custom table with the following tables: ActiveJob CodeJob TitleCatalog ItemVariablestrueA3124Senior AnalystSharePoint'variables':{ "vURL": "https://sharepoint.com/teams/eshare/_layouts/15/people.aspx?","AccessLevel": "1","AccessTypes": "Con...

jiral by Giga Sage
  • 1819 Views
  • 5 replies
  • 0 helpfuls

Resolved! Hide few fields for a specific role based on a condition

Hi All, I need to hide few fields on a form based on a condition and also for itil role. I am having 20+ fields on form and need to hide 3 fields. Those 3 fields should not appear as per reporting purpose. How can I proceed with this?

Renu9 by Tera Contributor
  • 2757 Views
  • 18 replies
  • 2 helpfuls

Resolved! How to use addMonth method in scoped application?

Hi All, I know how to add months in scoped applications(I hope below code works for it), but need some more info... There is a "Date" field on the table... when I run the code, then it needs to update the date as "Next month first date" Ex: Suppose i...

Sathwik1 by Tera Expert
  • 1146 Views
  • 4 replies
  • 2 helpfuls

Integrating Microsoft Intune with ServiceNow without Graph API

Hi All,    Can anyone assist with the steps in integrating SeviceNow with Microsoft Intune without installing graph API plugin in ServiceNow instance. Also please let us know if integration can be established by having Graph API at Microsoft Intune  ...

Abinnaya by Mega Contributor
  • 1840 Views
  • 5 replies
  • 3 helpfuls

Show pop up message using ui policy

Hi , We have a form in our ServiceNow portal which is a record producer and it creates a case in backend. In the form there's a reference field which refers to our templates table which stores problem statements. And we have a URL field which is also...

Configure appointment booking on walk up experience

Hi Everyone ! I have an issue on set up appointment booking for walk up experience through the service portal (/walkup). I followed the information from documentation, but nothing appears on the portal for an employee. Is anyone already configure tha...

Didier Lotte by Kilo Contributor
  • 4285 Views
  • 5 replies
  • 5 helpfuls