Hi all, I am tasked to design a BUSINESS SERVICE CATALOGUE for our organization and I find it very challenging because the foundation for BSC currently doesn't exist at all and I got stuck from where I should start. What we have now is TSC (technica...
When I create an incident in the Service Portal .I want the system to suggest Knowledge articles when typing the Subject.How can I do that?
Walkup interactions are being auto assigned to walkup user and made in progress. It is also auto closing interactions after some time. How can I make sure it is not auto assigned or only assigned to the group that has the support users?
I’ve 1000 records to import in the system. I’ve used the number field as coalesce and my system has 100 records. Now I want to update the existing record without importing other records from the list. How can I achieve this? I tried one script, but...
I want to add case and notifications to the Header of the Service Portal
Hi All, We are looking to implement Predictive intelligence(PI). Wanted to know how you are utilizing this today, like - For which tables are you using this (only for INC or others?) - Which fields are you populating with PI (like Assignment group or...
Hi, In San Diego, we have new UI/Next Experience after we enable this "glide.ui.polaris.experience" System Property. But as soon as I login, I see Dashboard. Which I do not want. https://www.youtube.com/watch?v=oXDF6GAtAIg - In this video I see a lan...
Hi, Can we create Problem and Change records also in another Instance using Ebonding Spoke Or is it only Incident creation? Can anyone clarify it please.
1. What are the different ways we can achieve Servicenow to Oracle Database integration (mainly run specific queries) ? 2. What are the best practices recommendations for the same.
Hi Team, I have to use Substring function to extract order number from subject of incoming email in Inbound action of type "Record". When to run of type "Reply". Below is the scrip I wrote to extract order number: email var sub=email.subject.toString...
Hi all, Can anyone point to definitions of each of the statuses within each of the phases of a service/service offering? For example, Pipeline has a number of statuses, and so does Catalog, but I can't find any definitions for each of these statuses,...
I have an issue where I get a flow to work properly, then it fails with an error "is not a valid record". Once it fails, the only way to resolve the issue is to copy it to a new flow. Has anyone seen this before? Thank you in advance! Screenshots b...
Hi, From my browser I can see that it is using TLS 1.2 How to check if your MID Server and integrations are compliant with the TLS 1.2 requirement as per the recent communication sent out - Support and Troubleshooting (servicenow.com) - I found t...
Hi, I'm hoping someone with good scripting skills can help me -- I will be able to test this and resolve it myself shortly, I'm sure...but unfortunately I don't have access to my test environment right now. I am trying to write an inbound email actio...
Is "com.snc.walkup" Walk up experience free?
