We have a requirement of stop creating incident from certain only email from inbound email action. Please help to achieve this functionality. Actually we have one query added that if anyone sending mail to closed incident then it will create new inci...
Hi All , The request widget on portal is type of 'Simple list' widget and showing records in ascending order, How can I make widget show the records in descending order.
Hi @shloke04 , I am creating a test case for incident end to end process. I have used record producer to enter the end user information and created an incident. Then logged in as ITIL user and added more mandatory field information, It is failing at ...
After submitting the change request, reference field value gets disappeared or getting cleared. Before submitting CR, selecting a value. After saving / submitting the form, value gets cleared. I have checked the XML. there is nothing for this fie...
Hi, I am using getReference method to check value set in a variable but getting undefined in alert: Please let me know if I am missing anything, result in variable 'gr' should be test but I am getting undefined. It's giving 'test' when I am trying to...
Hello Team, when we update the assignment group directly on list view the "assigned to" field value is not getting cleared. I want to make the "assigned to" clear when "assignment group" value updated . Please help with the script for this.
Hello, I'm looking far a solution to a request that came up. I'm looking to create some type of "Business hour" greeting for VA. Something where if the current time is outside of 7am-5pm a greeting would let the users know that no IT is staffed and t...
Hello Experts, I'm trying to compare two integer values in a workflow if condition, however it's not working. The booking value I'm using is 10,000.00, but my script returns "no." I tried to add the two values, and it returns 10,010. I get the corr...
Hi, Problem group members not able to link closed incidents under problem related lists/// when we navigate to any Problem ticket >> under related list >> Incident >> Click on Edit Button >> Add any Closed incident >> saving the form --- Closed incid...
Hi, In Servicenow a call with priority High is breaching in 4 hours during Business hours (this threshold is set by the administrator). I am trying to make a report that shows all the tickets that are about to breached within 30 minutes. How can i do...
Hi SNow community,i have a scenario that if the condition of the if statement is false it should return to a previous action/step, this in Flow Designer. Have searched for an action but didnt find anything.... is there someway to accomplish this?Than...
Hello i am creating a business rule that when triggered it stops the current workflow and will start a different workflow. Any ideas on how to achieve this? Thanks.
We are not using Performance analytics and I was wondering if there is a way to report on resolution times, response times and other metrics that would be good to report on but do not appear to be a part of the canned reports in the standard version ...
Hi Team, I would like to know how can I route to Service Portal using a URL embedded to a catalog variable. For eg. I have a preferred contact variable, where I have added a URL on that annotation part but I'm unable to route to the logged in user ...
HI Team, I have a record producer. Inside record producer i have created a multi row variable set name calle d as "item_list". Inside multi row variable set i had 6 variables. As soon as i submit the record producer from portal, A record is creat...
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