ITSM - tracking actual cost & workload - DMD vs PRJ vs CHG - how do you handle it?

Tom Sienkiewicz
Mega Sage

Hi Folks, just wanted to see how this is handled by other customers, I'd appreciate some feedback on the below 🙂

 

1. Do you in any way track cost/workload of Standard Changes? If yes, where do you capture this (on CHG or on other object?) What feature do you use - time cards, custom field with manual entry etc.?

2. What in a scenario where Change is created from Operational Demand (without PRJ) - what object do you use to track those actuals, in what way?

3. For DMD->PRJ-<CHG progression, I understand that as standard practice the actuals are tracked under PRJ?

 

How do you do aggregated reporting on all of above costs?

 

Many thanks!

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