Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

KB article is seems to be Blank in Service Operation Workspace

Sruthi_2511
Tera Contributor

Monday

The user is able to view the Knowledge Base (KB) article in the platform/native view. However, when performing a global search for the article by name, the result is displayed as a blank screen.

0 Helpfuls
  • 78 Views
1 REPLY 1

RaghavSh
Mega Patron

Monday

share the screenshot. OOB KBs are visible quite well in workspace.

 

Try updating your SOW workspace to latest version.


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
LinkedIn
0 Helpfuls