KB Article View Count and Times Viewed

xavifrancis
Kilo Expert

Whenever we are viewing a Knowledge Article, the View Count field adds up one more count and it is creating a record in kb_use table.

I would like to know, how the View Count is added and How it is creating a record in kb_use.

Is there any business rule or any other functionalities running in back end to update the count and to create a record ?

1 ACCEPTED SOLUTION

einvaldserigsta
Kilo Sage

Hi Francis,



Under System Policy > Script Actions there are two scripts that are triggered by event on view/use of articles. These are named Knowledge Use and Knowledge View, and are the scripts that are incrementing the count and adding records to kb_use.



Regards,
Einvald Serigstad


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2 REPLIES 2

sachin_namjoshi
Kilo Patron
Kilo Patron

einvaldserigsta
Kilo Sage

Hi Francis,



Under System Policy > Script Actions there are two scripts that are triggered by event on view/use of articles. These are named Knowledge Use and Knowledge View, and are the scripts that are incrementing the count and adding records to kb_use.



Regards,
Einvald Serigstad