To anyone who has implemented blackout schedules in their company, how have you setup the process around it? Who requests, approves, and creates it? Our dilemma is that we cannot just give the itil_admin or admin (which is required to be able to crea...
While clicking the button a confirmation alert box should be displayed with text "the form is being submitted" with 2 options yes and no. when yes is selected form should be submitted and when no is selected it should not be submitted and should rema...
Hi, I'm looking for some help with my before Business Rule to prevent an Incident being resolved if there are open Incident Tasks. I've done the following so far: When to run: BeforeOrder: 100Update: SelectedFilter Conditions: 'State' 'changes to' 'R...
When a user creates a change request, saves it, adds multiple Affected CIs, and then requests approval, the Impacted services are updated after approval is already requested, so additional approvals are not added based on the new affected services. H...
Hi Team , can someone help me to fiX this ?no longer has the search bar in ServiceNow
Hi,I want to add all approvals to the additional comments of ritm as a single comment. I tried writing Business rule on sc_req_item with below code. (function executeRule(current, previous /*null when async*/ ) {var gr = new GlideRecord("sysapproval_...
Hi, What would be the best way to analyze 3000+ req items that were all created from a catch all catalog item. I ran automation discovery (although i wasn't convinced that it'd be the right tool for my need) but it didnt provide any results. My goa...
Hello, I'm trying to trigger an activity (Request Item) on a following LANE2 depending on a closure of a service catalog task on a previous LANE1. Anyone knows how i can achieve this ? Context:Process Automation Designer with XanaduLANE 1: Fulfil RI...
Hi, How to create a topic for "Submit a ticket" for catalog item from the virtual agent in esc portal. Can anyone please help on this, It will be usefull. Thanks!
I have a requirement that I need to transfer a company and all of its records (users, user roles, user groups, incidents, changes, audit, attachments, approvals, etc...) from one instance to another. Ideally, it would be nice for the solution to be a...
Is there a way to convert existing change workflows to automated designer ? is there any new feature to migrate change workflows automatically? What all steps we need to take care to achieve the same?
I want to add n number of rows in MRVS on basis of CI i select in field outside MRVS.How can I add four rows in MRVS without using 'Add'.If the CI selected in the Business application field outside MRVS then I should get all the CI'S with the same ...
I have created a Client Script and it is working a everyone except for a particular group. Although there is no such condition applied in the group.The Script is to show alert on the top. Could anyone please help me with this issue.
Hi All,I have created a on submit client script if the condition is matched it should give alert message and abort action i have used return false but still form is getting submitted what could be the possible issue and how to fix it, please share if...
Hi Team, How to hide the Estimated Delivery on Now mobile . Attaching the screen shot for reference. Any help is appreciated.@Ankur Bawiskar Regards,Sakshi
