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Change Documentation

Hello, What are the minimum requirements you have established for documentation to be attached to a CHG record being submitted for approval? Who makes the decision of what needs to be attached to the CHG record?

Blue by Tera Contributor
  • 312 Views
  • 1 replies
  • 0 helpfuls

Resolved! setting incident to active false

Hi I have created a BR on request table, where it checks whether its parent is empty or not.if not empty then it glide incident table and check for the concerned parent incident and sets it state to request created.upto this is fine, but I want to se...

Resolved! Track requests submiited through service channels

My requirement is:I want to collect the data of the requests submitted through different service channels for reporting for specific date range. As if ; data showing how many requests are submitted through email or phone or chat , etc. 

Report on ITIL User Activity

I'm trying to create a report showing a list of all users with the ITIL role and how many tasks they have closed.   The most important part is that it must show users who have not closed any tasks, so I can't just report off the task table alone.Can ...

ATF : Record validation step failing.

In ATF , the state in the form  is not changing but while performing the steps manually the state in the form is changing to :Waiting for TMB Approval" in Xanadu release 

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tiasha123 by Tera Contributor
  • 588 Views
  • 6 replies
  • 1 helpfuls

Resolved! Get Hostname from any url in server side.

Hi All, I have one requirement in the email inbound action script, I want to get hostname from the url as below.In the email, as below url will be provided.How we can achieve this.                                                  Expected HostNamehtt...

Shantanu_99 by Tera Contributor
  • 613 Views
  • 1 replies
  • 0 helpfuls

Resolved! Add/Remove values from a List collector based on Check box fields.

Hi,  I have a requirement to populates(add) value in a list collector's value/ remove the value of the list collector field, based on 3 check box fields.  I have tried Script include and onChange client script and also tried to modify through Referen...

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Nipan1 by Tera Contributor
  • 1325 Views
  • 5 replies
  • 3 helpfuls

Resolved! How can I remove text index for certain fields ?

Hi Everyone,I need to remove text index for certain fields in the cmdb_ci_ip_address table, which text index field is already false. Anyone provide solution for this. Thanks & reagrds Venugopal S@Ankur Bawiskar @Pradeep Sharma @Chuck Tomasi 

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Community Alums by Community Alums  
  • 1455 Views
  • 4 replies
  • 0 helpfuls

Service Portal Search Has No Results

I am trying to troubleshoot our Homepage Search widget. When I search anything from the Service Poral homepage, it results in no results found. This is what it used to look like (minus the catalog item) We had this set up to show any Self Service art...

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Dan13 by Tera Expert
  • 3030 Views
  • 12 replies
  • 4 helpfuls

User is not able to see KB Article

Hi Team,User is not able see KB Article I have checked Knowledge Base for that KB Article Can read is empty Can not read having 2 conditions 1st one is Guest account and 2nd one is User type, users type is something else and user type mentioned in Ca...

Vyanktesh08 by Tera Contributor
  • 257 Views
  • 1 replies
  • 0 helpfuls

How to display a catalog item on custom portal

Hi,I have a requirement to display a catalog item on a custom portal . How can we configure that. Service catalog has by default access to be displayed on Service portal . But I want to display it on custom portal so that I can raise request from tha...

1_DipikaD by Kilo Sage
  • 629 Views
  • 4 replies
  • 0 helpfuls

Image in pdf is getting cropped

Greetings,As part of our requirement, we have to attach pictures into our PDF, but once attached the pictures are getting cropped regardless the size of the image.Attaching screenshots for reference1. in Form - i have added a screenshot of my outlook...

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sakshi18 by Tera Contributor
  • 356 Views
  • 2 replies
  • 0 helpfuls