Hi, I have a Virtual Agent and Live Agent enabled. When I'm testing topics in Designer everything works as it should. However, when I move to the user portal and open chat it defaults to Live Agent, skipping VA completely as if it was no enabled at ...
Hello, What are the minimum requirements you have established for documentation to be attached to a CHG record being submitted for approval? Who makes the decision of what needs to be attached to the CHG record?
Hi I have created a BR on request table, where it checks whether its parent is empty or not.if not empty then it glide incident table and check for the concerned parent incident and sets it state to request created.upto this is fine, but I want to se...
My requirement is:I want to collect the data of the requests submitted through different service channels for reporting for specific date range. As if ; data showing how many requests are submitted through email or phone or chat , etc.
I'm trying to create a report showing a list of all users with the ITIL role and how many tasks they have closed. The most important part is that it must show users who have not closed any tasks, so I can't just report off the task table alone.Can ...
In ATF , the state in the form is not changing but while performing the steps manually the state in the form is changing to :Waiting for TMB Approval" in Xanadu release
Hi All, I have one requirement in the email inbound action script, I want to get hostname from the url as below.In the email, as below url will be provided.How we can achieve this. Expected HostNamehtt...
Hi, I have a requirement to populates(add) value in a list collector's value/ remove the value of the list collector field, based on 3 check box fields. I have tried Script include and onChange client script and also tried to modify through Referen...
Hi Everyone,I need to remove text index for certain fields in the cmdb_ci_ip_address table, which text index field is already false. Anyone provide solution for this. Thanks & reagrds Venugopal S@Ankur Bawiskar @Pradeep Sharma @Chuck Tomasi
I am trying to troubleshoot our Homepage Search widget. When I search anything from the Service Poral homepage, it results in no results found. This is what it used to look like (minus the catalog item) We had this set up to show any Self Service art...
1. I created a Rest Message.2. I created a Business Rule on the attachment Table.3. I created one incident to add an attachment and trigger the business rule but the attachment pass in base 64 format only.Business Rule-----------------------var a = c...
Hi All, For SR the Email Notification for Approval is triggered in the other language in French where as the users preferred language is English. The Email Notification should be triggered for the user whose preferred language is set to English & how...
Hi Team,User is not able see KB Article I have checked Knowledge Base for that KB Article Can read is empty Can not read having 2 conditions 1st one is Guest account and 2nd one is User type, users type is something else and user type mentioned in Ca...
Hi,I have a requirement to display a catalog item on a custom portal . How can we configure that. Service catalog has by default access to be displayed on Service portal . But I want to display it on custom portal so that I can raise request from tha...
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