Forum Posts
Resolved! Check for a single character validation upon selecting the choice in another variable.
Hi All,Please help me and thanks in advance.The requirement is on change of yes or no variable, the code that is entered on another variable needs to be validated. ie. If yes is selected for choice the code variable needs to have a k in the entered ...
Resolved! Display VIP flag on REQ, RITM and SCTASK forms for 'Requested For'
Hello everyone, I have a requirement to display VIP flag for 'Requested for' for Request. This flag should be displayed on REQ, RITM and SCTASK form. I referred to the below community and created client script on REQ and RITM and Script include, but ...
Resolved! Show incidents details in a widget
I want to show incidents details in a widget. What are the ways to do the same? What approach should I follow?
Resolved! Resolve incident only with attachment if SLA is breached
Hi team, I have a scenario that if any SLA is breached then, user should only be able to resolve incident after attaching an attachment and If there is no attachment and one or more SLAs is breached then user should not be able to resolve the inciden...
Resolved! Can we use bots to give auto replies in the servicenow community
Hi,Is there any way to integrate AI powered Auto reply bot to generate auto replies for the questions that are posting i the community.if there are any such type of bots please let me know.
Resolved! Users able to see their incidents..
I have a requirement that user can see incidents for which he/she is Caller.Assigned_to , part of watchlist or part of a particular assignment group. Please help me with complete scenario.
How to report on blackout and maintenance schedules
I have seen several topics on creating blackout schedules, and turning on various modules to view them, However, I want to be able to report on them. There does not seem to be a way to develop reports on schedule_entry table and develop your own ...
Resolved! Populate a variable based on some another reference variable in catalog item
How can I populate a variable based on some another reference variable in catalog item (value I want to populate is stored in referenced table)? What are the ways to achieve it and what should I prefer?
Resolved! Can't set the table or Conditions in Business rule API
Trying to use this API: https://www.servicenow.com/docs/bundle/xanadu-application-development/page/build/servicenow-sdk/reference/business-rule-api-now-ts.html I can create a business rule no problem using this json body: ```{"name": "XXXXXX","tabl...
Reporting on Affected CI table
Does anyone know how to get variables from a catalog task as columns on a report on the Affected CIs [task_ci] table? When I dot walk from Task > Questions > search for the catalog item, select the catalog item variable - I am able to successfully se...
How to put text inside the Additional Comments text box on the incident form
We'd like to put text inside the Additional Comments text box on the incident form to tell the tech to put comments there to communicate with the customer. We have help text, but people don't necessarily think to hover over that field. I thought abou...
Resolved! assign a value of 1 variable to other in the same catalog item at the time of creation on sc_task
I want to assign a value of variable from the form being submitted on portal to another variable on hte same catalog item (hidden variable) . i haev created before BR that doesn't capture the value at time creation , it says undefined. this BR works ...
Mapped fields not carrying over from universal request.
I'm trying to figure out how to transfer information from my UR form to HR case. I thought that was configured under Mapping Configuration, but that does not seem to be the case. I have set this up for both HR case and payroll. If someone can prov...
When i search the request number in Homepage Search it should route to the request summery page
Hi,Once i search the request number in Homepage Search in esc portal it is navigated to backend request page but it should route to the portal Request Summary page.Can anyone please help on this,It will be usefull.Thanks!
