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Resolved! @mention Notification Issue

@Allen Andreas Good morning, I'm having an issue with the @mention Notification in ServiceNow.  We have users that are trying to @mention users in comments in the additional comments field in SCTasks and the emails are not being sent. There was anoth...

Linda_G by Kilo Sage
  • 7400 Views
  • 17 replies
  • 7 helpfuls

Resolved! Agent Roles

Hi  I am very new to service now - I was wondering if it is possible to find / create a role that allows agents to have access to the Assets, Service Catalogue, and the Service Desk section of the menu  Many Thanks Tom 

tomgray084 by Giga Contributor
  • 719 Views
  • 1 replies
  • 0 helpfuls

AD Domain Controller classed as a Windows Server

The domain controller we have AD running on has been classed as a Windows Server in the cmdb, we were expecting this to be an AD Domain Controller.   We've applied a behaviour to the discvovery schedule to use WMI and WINRM probes only.Any idea why t...

adamtrent by Tera Contributor
  • 2533 Views
  • 8 replies
  • 0 helpfuls

How to get voucher for free certification

Hii everyone, Is there any way to earn credits in now learning platform without buying orwill servicenow provide free vouchers for certification by participating in any events , if anybody knows please tell to me it. Thank you,

maheshservi by Tera Contributor
  • 1452 Views
  • 3 replies
  • 2 helpfuls

Need to restrict the Duplicate User Record

Hi Team,We have integrated servicenow with AD. When the user account is created it is getting sync and it is inserting into the sys_user table. In AD  if they modified the userid and in servicenow new user account is getting created. We just want to ...

Arun91 by Tera Contributor
  • 959 Views
  • 5 replies
  • 0 helpfuls

Translation Request Approvals

I am working on setting up the localization process for translating catalog items, knowledge, and the service portal. The desired flow would be as such: Request Translation -> Automatic Translation -> Translation Review/Edits -> Publish. I've configu...

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