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KB Article (You do not have sufficient privileges to access this knowledge item)

mounika7675
Tera Contributor

‎01-30-2023 02:32 AM

Hello,

 

User has "Can Contribute" & "Can Read" Permissions for the Article and still not able to view the Article in Portal.

 

Error: "You do not have sufficient privileges to access this knowledge item"

mouniash_0-1675074672429.png

 

Please someone share your expertise on this.

 

Thanks in Advance😊

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SatyakiBose
Mega Sage

‎01-30-2023 06:19 AM

Hello @mounika7675 

Can you please check the Knowledge User Criteria Diagnostics.

You can access it here - https://XXXXXXXX.service-now.com/now/nav/ui/classic/params/target/km_diagnostics.do

This will tell you where exactly the article is getting blocked.

Also, refer to the articles below:

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