Knowledge Article - Block Text tool

[dhivyal94299399]

Hi Team,

I have requirement in the knowledge center, when ever user create a new article, i need the text block should be only "arial" and font size should be "12PX" should be fixed and user should not able to change this.

I have check with the default value in dictionary override, but that is not working here, because of the UI 

[GlideFather]

Hi @dhivyal94299399,

i was doing something similar for email templates, it was possible to set default values but it was not possible to disable the chance to edit it afterwards..

it's been some 3 years-ish ago so maybe ServiceNow has evolved in this but it was lots of efforts with with no satisfying results :(( also check the KB preferences and system properties, there might be some way to do it maybe... 

[Tanushree Maiti]

Hi @dhivyal94299399 

Check this KB if it works for you.

KB0717120 How to configure HTML field font settings in dictionary fields and service catalog variabl... 

Also you can check this post:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2917194

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0716270

https://www.servicenow.com/community/developer-forum/set-default-font-face-in-tinymce/m-p/3301544