Knowledge Article Helpful Widget not displaying the correct percentage.

[MayurGavhane]

Hi Everyone,

For knowledge article A helpful widget shows a percentage greater than 100%.

Ex. '1800% found this useful'

I checked, and using the OOTB widget and script returned the correct value if I executed the same script in the background script, but on the portal it shows incorrect, which percentage should be less than 100%.

I have attached the picture; please suggest how I can fix this issue.

Is there anything like the same user who clicks the helpful 'Yes/No' button again and again?

Thanks.

@Dr Atul G- LNG 

@Ankur Bawiskar 

[Dr Atul G- LNG]

Hi @MayurGavhane 

I guess yes, Yes/ No has impact on this.

Also try to add your question here as well

https://www.servicenow.com/community/knowledge-managers/bd-p/knowledge-managers-forum-board

[Dr Atul G- LNG]

Hi @MayurGavhane 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820165

[VS_09]

@MayurGavhane - Did you get fix for this issue?

[daimeonpilcher]

Apparently this is a known problem that was supposed to be fixed win WashingtonDC Patch 6 but it's reproducable in patch 7.  There's a workaround to set the system property "glide.knowman.count_helpful_feedback=true"  That cleared the issue for us.