Knowledge article in incident form not getting attached

[anvitha ash]

Hello,

In the incident form when I search for knowledge article and try to attach that article in incident form it's not getting attached.

When I try to click on attach on that article, the attach ui action botton not working 

Can someone please help me through this.

Thanks in advance 😊

[Saurav11]

Hello, 

Are you trying to attach on a unsaved Incident or a closed Incident please check the below:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995264

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696020

Please mark my answer as correct based on Impact.

[anvitha ash]

Hello @Saurav11 , Thanks for the reply

Knowledge Article Attachment should attach to an existing incident. irrespective of state.

i am not able to attach. when i click on Attach UI Action Button nothing is happening

[Saurav11]

Hello,

Currently what is the state of the Incident you have pasted screenshot for.

Thanks.

[anvitha ash]

Hello @Saurav11 ,

The state is "New"