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Resolved! Incident link in email to Incident

I've seen posts about email links going to Portal, but that's not what I need.   We're using a SSO for ServiceNow and if we send out a notification for an Incident with the link to the Incident to a user that hasn't logged into ServiceNow yet that da...

sgmartin by Kilo Guru
  • 1458 Views
  • 3 replies
  • 1 helpfuls

First time cloning - Dev to Prod?

Would like to get some input from someone that has dealt with this already.  Question: What is the preferred method - best practice - recommended when moving your content from the Development instance to the Production instance?  Background: The Dev ...

Tim_Berger by Kilo Explorer
  • 5320 Views
  • 13 replies
  • 0 helpfuls

Changesto() and changesfrom() not working

I want to apply a condition on one field called "u_first_time_right" , it should be false only if the "state" is closed and else it should be "true".i wrote this "before insert" business rule name "first_time_right_true_false" :update();function upda...

Azure AD, bypassing home realm discovery

Has anyone been able to bypass the Azure Home realm Discovery (The page that requires an email address to redirect to proper tenant) when using ServiceNow that authenticates to Azure Active Directory.See link for information as to what I am talking a...

Can two developers use the same update set at the same time ?

Hi All,We have a requirement to work on a Dashboard development.One developer is in India and other is in US.We want to create one single update set and work on the same simultaneously with our respective logins and then deploy it in PROD.My question...

raghu1992 by Tera Contributor
  • 1817 Views
  • 7 replies
  • 10 helpfuls

Edit the Comments in Incident Worknotes

Hi Guys,i have a doubt that I have posted some comments in work notes for an Incident Ticket.If further I want to make some changes or edit then how can I achieve it.Please anyone can give some inputs on this.

snow7 by Kilo Contributor
  • 9643 Views
  • 4 replies
  • 1 helpfuls

Resolved! Assignment lookup rule is not working

Hello folks,I created one new assignment rule on Incident form and its work fine . But now i am getting confusion on below criteria . I would like to assign an incident to particular group based on Category type and it should depends on Subcategory t...

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what is adobe cq5

Can anybody tell me about adobe cq5   key feature?

shoheb by Kilo Explorer
  • 1783 Views
  • 2 replies
  • 0 helpfuls

How are others doing Tier 1 and Tier 2 on the Service Desk

Hello,We have recently moved from all agents taking all calls to having tier 1 / tier 2 working practiceTier 1 - log ticket, general enquiry, password resets (anything below 4 minutes)Tier 2 - more technical that cal resolved tickets Tier 3 - officia...

AT&T eBonding

Can anyone guide how to integrate At&T ebonding with SNOW for incident management.Prerequisite and setup process.I didn't find the application in menu even though i have incident plugin activated.

avanis by Kilo Contributor
  • 3974 Views
  • 2 replies
  • 1 helpfuls

Resolved! SetValue of Reference field catalog client script

Hi Guys, just a questionI am a bit stuck and need to finish this script:What I want to do is to return a name and use that name to set another reference field with the same nameI just need help with the set of the reference fieldfunction onChange(con...

Rudi2 by Giga Guru
  • 9459 Views
  • 5 replies
  • 2 helpfuls