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What does the "parent"column in sys_ui_list table mean?

the sys_ui_list records of same view (such as default ) of same table (such as default list views of incident) have a column called "parent" which is normally filled with data such as "change_request" or "incident" or empty .What do these mean and wh...

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prasanna11 by Mega Guru
  • 2016 Views
  • 1 replies
  • 0 helpfuls

Export list to Excel from Portal

Hi community, I am using a Data Table from Instance Definition With to display Incidents on the Service Portal, with the following columns:But when I export the list as Excel, the following fields\ columns are missing           - Product           -...

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lexdiaz by Giga Contributor
  • 4059 Views
  • 1 replies
  • 2 helpfuls

Worknotes getting posted twice in activity log

I am trying to enable hyperlinks in work notes by using a business rule that recognizes a regular expression. Business rule enables the hyperlinks and that hyperlink enabled worknotes we enter are getting posted in activity log.Along with that, OOB w...

sri-nidhi by Kilo Contributor
  • 1120 Views
  • 1 replies
  • 0 helpfuls

Article for g_uri,g_request

Hi ,I was unable to find any relevant information for 'g_uri','g_request' objects .Also I needed some more in depth info for 'Navigation Handler' .Please let me know if there are existing articles for the same , If somehow I might have overlooked. Pl...

Resolved! Value not getting updated on record update from business rule

I have a business rule that is working fine with the exception of the update of the value of a field on another record (not current).All the Info Message displayed are correct but the value doesn't show in the CI record. I verified that if I enter th...

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clyon by Tera Guru
  • 1438 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to check what roles were assigned to a user?

Hello,By mistake one of our colleagues has removed the roles for a user. The roles removed were non-admin roles hence not inherited.Is there any way by which we can know what roles were assigned to a user ?Please help !Thanks in advance.Archana

Multi level grouping in list view

Put this in the Change Management forum, but relevant to all - not sure there a general category. . . In a list view - eg when viewing a list of open changes, incidents etc I would like to group by, say, Assignment Group - which is easily done by rig...

tom_pb by Kilo Expert
  • 2061 Views
  • 4 replies
  • 4 helpfuls

Email Notifications are missing attachments

Some of my email notifications are missing attachment (incidents attachments work fine, but both change request and Document Management are not working).   I have checked the Include attachment box but approval users are not receiving attachments.Ima...

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peekay19 by Tera Contributor
  • 1684 Views
  • 3 replies
  • 3 helpfuls

SOW for ITSA Implementation

HI everybody,  I wondering if anybody has a SOW for ITSA implementation to share with me.  We ´re starting our first project implementation so I need one document template or guide to help us.  Thanks in advance,Omar Ortí­z

omarortiz by Kilo Explorer
  • 5547 Views
  • 7 replies
  • 0 helpfuls

adding variables to my approval service portal

We are trying to create a service portal page.When a person clicks on My Approvals, they only get the top information (Requested for, opened by, RITM #,etc)It is not displaying the variables at the bottom. How can this be added

mattrom1 by Giga Expert
  • 1157 Views
  • 3 replies
  • 0 helpfuls

IP Network CI relationships

I'm doing some testing of loading up IP networks into the CMDB (cmdb_ci_ip_network table). We have a very large IP address space that we manage and there are lots or parent>child relationships, sometimes up to 4 or 5 levels deep. If you're familiar w...

Earl L by Mega Guru
  • 2659 Views
  • 1 replies
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Should you add columns to the cmdb_ci table?

I've got a business need to track some legacy information for various CI's.     In total, there will be 8 new attributes that run across 32 different CI classes.   Question to the community is, should I:A) Add the columns to the cmdb_ci table so that...

(IT) Service Catalog vs Standard Change Catalog

Hi, We've been given the assignment to present our IT-Operations services in a Service Catalog in ServiceNow.Together with our ServiceNow consultant we looked at the Service Catalog.To be honest, it still looks like a customer facing webshop for big ...