Hi!I'm looking for best practice advice. We have a centralized Tier I support group and have frequent issues with misrouted incident and request tickets. The business frequently asks our administration group to modify ServiceNow to help alleviate tho...
Hi All,Below is my business rule which is trying to fetch Assignee Group role however it is not working, grRole.getDisplayValue('role') is not fetching any value. (function executeRule(current, previous /*null when async*/) { //var temVar = new Hel...
I want a fetch the value from the reference field that is on Catalog item form on the service portal in the client controller and want to use that value in the Server script.Please suggest me the solution.Thanks & Regards,Surbhi
Hi AllCan we modify the form for the preview button ?I understand it is according to the view the user has selected. But can we make this as a one standard form ?Kindly let me know if there is a possibility RegardsAB
Can ServiceNow report on Encrypted Hard Drives from discovery scans? We use MBAM (BitLocker) to encrypt our workstations and I would like to include this in our discovery scans and mark the asset as encrypted or not. Can this be done?
Hello.Me again. How can I resize and place widgets side by side? Say I want to have a lane of three widgets, then two side by side below, then two more. The first couple of widgets should be side by side displaying the incident counts for specific pr...
Hi,I was just wondering if it is possible to have a list view for the Fulfillers that allows them to be able to massively update the state of their catalog tasks for different catalog items.However, some catalog items have different states so I was w...
Hello, We are looking at a way of havinf all our Service Now attachements exported where by we can also see which attachement to which ticket number it belongs.Is there a way of having this done/ Many thanks! Sinan Sarsam
Hi Team, We are unable to reset the password for a user the second time, is there a time that we need to wait to reset or change the password for a user, kindly let us know in resolving this.
This is eating me, but here goes: How can I reassign the default 'Overview' dashboard on incident management or any other module? I know how to get to create a dashboard, I just don't know how to tell SN to use X instead of Y.Thanks!
Hi All,i have a requirement that i need to create a "info icon" beside the 'contact' field,at the time of clicking the icon it need to display total count of incidents, problems, changes for that person(who is available in contact field),at the time ...
Hello everyone.I have setup CMDB baseline. When I make some changes in the table, I get a few logs which are same.Also, I have an Audit Record which duplicates with records as well. What is a reason of this behavior? Why the records are duplicated?
We have a need to find out who reassigned tickets. Our Service Desk receives incident tickets via email. They do not assign the ticket to themselves and then reassign to a group. You can see in the Additional Comments field that they have touched t...
Wanted to take a moment to discuss the different between before and after business rule. When a record is updated in since of Service-now, operations occur in this sequence:Before business rules run -> Actual database write occurs -> after business r...
HI All,Can anyone guide me on this.Thanks in Advance.
