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Knowledge article in incident form not getting attached

Mk_snow
Tera Contributor

‎12-15-2022 10:54 PM - edited ‎12-15-2022 10:56 PM

Hello,

 

In the incident form when I search for knowledge article and try to attach that article in incident form it's not getting attached.

 

When I try to click on attach on that article, the attach ui action botton not working 

 

Can someone please help me through this.

Thanks in advance 😊

 

 

 

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16 REPLIES 16

Saurav11
Kilo Patron
In response to Mk_snow

‎12-16-2022 02:46 AM

Hello,

 

So it is not submitted yet right? Are you able to attach on any existing Incident?

 

Please check the below article:-

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995264

 

Please mark my answer as correct based on Impact.

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Mk_snow
Tera Contributor
In response to Saurav11

‎12-16-2022 03:01 AM

Knowledge article should attach to an existing incident record which is not happening 

mouniash_0-1671188438162.png

when i click on "Attach" button nothing is happening. previously it used to attach  

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Saurav11
Kilo Patron
In response to Mk_snow

‎12-16-2022 03:06 AM

Hello @Mk_snow 

 

What has changes between when it used to happen and now? Was there a upgrade? was there any change?

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Dhruv Chandan
Giga Guru

‎12-16-2022 03:16 AM

Hi,

 

Could you confirm on the roles you have on the user profile being used for attaching the Knowledge Article ?

 

Thanks,
Dhruv

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Mk_snow
Tera Contributor
In response to Dhruv Chandan

‎12-16-2022 03:26 AM

Hi @Dhruv Chandan,

 

Roles are ITIL 

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