Knowledge article in incident form not getting attached

[anvitha ash]

Hello,

In the incident form when I search for knowledge article and try to attach that article in incident form it's not getting attached.

When I try to click on attach on that article, the attach ui action botton not working 

Can someone please help me through this.

Thanks in advance 😊

[Saurav11]

Hello,

So it is not submitted yet right? Are you able to attach on any existing Incident?

Please check the below article:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995264

Please mark my answer as correct based on Impact.

[anvitha ash]

Knowledge article should attach to an existing incident record which is not happening 

when i click on "Attach" button nothing is happening. previously it used to attach  

[Saurav11]

Hello @anvitha ash 

What has changes between when it used to happen and now? Was there a upgrade? was there any change?

[Dhruv Chandan]

Hi,

Could you confirm on the roles you have on the user profile being used for attaching the Knowledge Article ?

Thanks,
Dhruv

[anvitha ash]

Hi @Dhruv Chandan,

Roles are ITIL