Knowledge article in incident form not getting attached

[anvitha ash]

Hello,

In the incident form when I search for knowledge article and try to attach that article in incident form it's not getting attached.

When I try to click on attach on that article, the attach ui action botton not working 

Can someone please help me through this.

Thanks in advance 😊

[anvitha ash]

@Sebas Di Loreto 

Thanks for sharing your expertise 😊

Yes, kb article is displaying under "Related records" section.

But I want that kb article attached in my form not in ''related records section"

Ex: I want attached kb article on incident form below the field "assignment group" 

[Sebas Di Loreto]

@anvitha ash 

Then modify the form to add “attached kb” (or something like that) field under the assignment group one.  It will display as many kb articles are in the related table but in a clickable format.