Knowledge article

[Reddy39]

In knowledge article when we publish the knowledge article will go to review state and sends the approval to publish the article. when we reject the approval from list view it should not reject and when we fill the comments from the list view and reject the approval then it should reject the approval. How to achieve this please help me with this.

[Robert H · Accepted solution]

Hello @Reddy39 ,

You can create a Business Rule as shown below. Please not that this will apply all KB Article rejections, so from lists, forms, portals, etc.

Here is the Advanced condition:

current.comments.getJournalEntry(-1) == ''

Regards,

Robert

[Reddy39]

Thank you so much Robert for helping me on this