how to compare the x-ms-exchange-parent-message-id of the original email and References of the forwa
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04-04-2025 11:42 AM
how to compare the x-ms-exchange-parent-message-id of the original email and References of the forward or reply email.
I want to do some script manipulation based on the "parent message id" and "References" tags of email header in service now to restrict the creation of new ticket.
please guide me if any body faced across this situation.
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04-06-2025 11:49 AM
Hello @rajamusani
Can you share some screenshots for clarity ?
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Shivalika
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